Job Description
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IT Communications and AI Specialist
Date:
Mar 6, 2025
Location:
COLUMBUS, OH, US
Company Overview
Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries, including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you'll join a team that is committed to operating safely and with integrity to build a more sustainable future for all, our associates, our customers, and the communities where we live and work.
Position Overview
This is a dynamic role within the Information Technology department, responsible for managing IT communications, developing training materials, and creating engaging content for Hexion associates. The position is highly visible and offers collaboration opportunities with various functions outside IT.
The ideal candidate will be instrumental in enhancing technology adoption, standardizing IT communications, and developing user-friendly training materials on key tools such as Microsoft 365 products and AI-driven workplace tools. This individual must be a fast-paced, highly organized, and professional communicator with strong proficiency in generative AI tools (ChatGPT, Copilot, etc.). The successful candidate should also have a desire to learn and champion the use of new tools for AI content creation such as VideoScribe and Canva.
Experience with AI-powered training customization is a strong plus.
Job Responsibilities
IT Communications & Training Content Development
Develops and presents engaging training materials for IT systems, Microsoft 365 tools, and AI technologies
Creates highly visual and intuitive PowerPoint presentations for training, tips/tricks, and internal IT communications
Produces and publishes short training videos using VideoScribe and Canva to support technology adoption
Writes and edits clear, concise, and engaging IT communications (emails, newsletters, FAQs, and user guides)
Publishes articles and content on SharePoint Online (Hexion Connect) to support IT initiatives
Designs quick reference guides, infographics, and other visual aids to simplify complex IT concepts.
Coordinate and host global IT All-hands meetings
AI & Productivity Tools Expertise
Proficient in generative AI tools (ChatGPT, Copilot, and other AI assistants) to enhance communication efficiency
Advises on best practices for AI tool adoption, productivity improvements, and secure usage within Hexion.
Ensures proper use of AI tools, distinguishing between secured queries vs. queries that could expose sensitive data
Understands custom training models and GPT development for internal use cases (preferred)
SharePoint & Digital Content Management
Owns and manages IT content on Hexion Connect, ensuring accuracy and accessibility of IT training materials
Administers key IT Teams sites and SharePoint Online pages, optimizing structure and usability
Regularly updates and maintains IT policies, procedures, and governance documentation within SharePoint
Training & Change Adoption
Delivers remote and in-person training sessions on IT tools and AI best practices
Provides hands-on guidance to associates, ensuring smooth adoption of new technologies
Collaborates with HR and Internal Communications to align messaging and training with company-wide initiatives
Helps standardize IT communications across the organization
Support for the Office of the CIO
Acts as a key player in Hexion's digital transformation and strategic IT initiatives
Assists in IT procurement, vendor management, and contract-related communications as needed
Engages with IT leadership on critical projects, technology rollouts, and communications strategy
Competencies
Future Focused
Thinks from the Future
Makes fact-based decisions - is not swayed by contrary opinions or perceptions
Is continually curious and open to new ideas
Enables an environment that embraces creativity and innovation
Trust & Teamwork
Listens First
Takes the time to listen for understanding and asks questions to clarify
Uses communication skills that enhance teamwork (listens, is open, is honest, timely, and direct)
Encourages others to listen using active listening skills
Talks Straight
Communicates directly, honestly, respectfully and in a timely manner to resolve conflict
Uses simple language that is clear and to the point
Can clearly define reality, even if it is controversial
Aligns
Practices accountability and collaboration to move the conversation forward
Openly shares information
Demonstrates Boundaryless Behavior
Actively participates and openly shares with others - is transparent
Works well with other departments, functions, regions and cultures
Open to learning from others and values views different from own views
Transformational Leadership
Works with Velocity
Prioritizes workload; focuses on completion and is organized
Anticipates next steps and works towards them
Achieves Business Results
Focuses on the Customer
Promotes a customer-focused culture and continuously strives to deliver value to the customer
Works with customers (internal and external) to understand and meet their needs
Commits
Keeps a promise, trust or pledge to do something now or in the future
Actions and behaviors align with the goals of the organization
Is fully engaged
Demonstrates Agility
Makes smart decisions quickly
Receives feedback and adjust behavior
Effectively works and communicates in a matrix environment
Minimum Qualifications
Degree in Communications, IT or related field (2-year minimum, 4-year preferred) or relevant professional experience
2+ years of experience in communications or related field
Strong communication and collaboration skills (written and spoken)
Experience creating clear and concise documentation, training materials, and video content
Experience with conversational AI tools (ChatGPT, Copilot, etc.) is required
Proficiency with SharePoint Online for content creation and publishing
Strong acumen with Microsoft 365 (Teams, PowerPoint, Outlook, etc.)
Experience with VideoScribe and Canva for content creation
Excellent organization, time management, and multi-tasking skills
Ability to quickly learn and adapt to new technologies
Ability to type 60+ words per minute
Experience with AI model customization and GPT development is a plus
Other
In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the Department of Homeland Security or other regulatory agencies
Candidates are required to have unrestricted authorization to work in the United States.
If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role 18 months.
Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.
Nearest Major Market: Columbus
Nearest Secondary Market: Dublin
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We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.
