Job Description
About this role
Position: Operations Supervisor
General Purpose
The Operations Supervisor assists with planning, coordinating and executing the operations of the organization. This individual is responsible for assisting the Regional Operations Manager with improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
Essential Duties and Responsibilities:
Leadership of operations and warehouse associates of one or more facilities
Daily shipping feedback/invoice processing and review, including achieving freight recovery goals
Review standard daily, weekly, monthly reporting packages for maintaining ERP accuracy
Resolve accounting (both AP and AR) issues working with Customers, Customer Service, Vendors and Corporate
Responsible for Inventory Management, including cycle counting and slow turning inventory management
Serve as point of contact for transactional support and resolution in ERP for customer service and warehouse teams
Work with customer service, warehouse, and procurement teams to facilitate customer credits and vendor returns, including approving or denying
Direct order processing, WT and OE
Order entry such as corrections, returns, and progressive payment jobs, as needed
Be familiar with approved list of suppliers for goods and services
Answer phones, mail distribution, filing and other duties, as needed
Any other tasks as assigned by lead/manager
Education and Experience:
Associate Degree or equivalent from two-year College or technical school; or High School Diploma with five (5) years related experience.
Proven experience in leadership
Proven experience in implementing operational processes
Proven project management, administrative management, and organizational skills.
Proven experience and familiarity with LEAN principles a plus
Knowledge of operational principles and policies
Preferred experience utilizing an ERP
Preferred experience within an industrial distribution and/ or manufacturing environment.
Excellent customer relation and problem-solving skills
Excellent leadership and decision-making skills
Strong verbal, written, and interpersonal communication skills
Detail oriented, including accurate data entry skills
Capable of working independently, as well as a team member
Interact with co-workers with a positive attitude to maintain a friendly and productive work environment
Must be proficient in Microsoft Office Suite (Excel, Word, Outlook, Teams)
Ability to understand written and oral English and be proficient with computer, email, spreadsheets and look up documents online
Ability to meet the physical requirements of the job
Ability to work in environments that may include:
Moving mechanical parts
Fumes or airborne particles
Painting chemicals and solvents
Electrical equipment
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: Prolonged periods of sitting at a desk
Standing: Mobility within an office environment for extended periods
Walking: Moving around the office
Lifting: Occasionally lifting and carrying up to 20 pounds
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Adaptability - Ability to be flexible and adjust to changes in your work environment. You can respond quickly to changing ideas, responsibilities, expectations, trends, strategies and other processes. Being adaptable also means possessing soft skills like interpersonal, communication, creative thinking and problem-solving skills.
Accuracy - Ability to detect errors in normal course of work by standard check or routine crosscheck. Errors resulting from inaccuracy would create minor confusion, delay or expense to correct the situation.
Dependability - Follows instructions, responds to management direction; Keeps commitments.
Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Problem Solving - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Planning/Organization - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Communication and Interpersonal Skills - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
Collaboration - Ability to work with others to achieve a common goal; Building and maintaining relationships through shared responsibility, respect, and empathy.
OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
