Youngstown State University (YSU) is seeking to hire a Dispatcher.

Summary of Position

The class works under general supervision and requires working knowledge to operate radio, CAD, multi-line telephone, multiple computerized programs, LEADS and technical operations and procedures, and customer service practices and techniques in order to dispatch patrol units and act as LEADS terminal operator.

Position Information

Essential Functions and Responsibilities:

50% - Receives and records telephone calls; greets public and answers routine inquiries. Maintains radio log and message control log; files messages and officers’ daily reports; prepares and types reports and correspondences.

30% - Receives and transmits radio communications; dispatches police / security personnel and equipment for YSU Police department assignments; monitors other Law Enforcement Radios.

15% - Operates LEADS computer terminal; receives and transmits messages. Monitors alarm and security systems. Maintains security of YSU Police department; issues and checks in related law enforcement / security equipment. Schedules Police Department Personnel for shifts and Special Events.

5% - Maintains and processes employee attendance records, leave forms, timesheets, lost and found property records, etc. Performs other related duties as assigned. Conducts Webchecks.

Other Functions and Responsibilities:

Assists with training new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated:

Computer and all other standard office equipment; LEADS / Computer Terminal; Dispatch Radio; Related Law Enforcement Equipment; other Computer / Security Related Equipment.

Work Schedule:  As Scheduled

Supervision Exercised:  May exercise supervision over student employees.

Reports to: University Law Enforcement Officer Supervisor

Hourly Wage: $22.43

Benefits: Health Insurance, Vision and Dental Insurance, 401 K / Retirement Plan, Education Assistance, Sick Leave and Paid Holidays

Qualifications and Competencies

Must be able to pass a Background Check

Required Certifications, Training, and/or Licensures: Six-week training program to provide a new dispatcher with on-the-job training and supervision. New Dispatchers will become LEADS Certified within the six-week training period. LEADS Certification shall be maintained throughout their employment.

Knowledge, Skills, and Abilities:

Knowledge: radio; CAD*; multi-line telephone and LEADS messages*; technical operations and procedures*; departmental operations*; customer service practices; radio and telephone techniques.

Skills: operation of radio, multi-line telephone and LEADS messaging equipment to include LEADS terminal*; operation of personal computer and use of office systems software.

Abilities: think and act promptly in emergencies and under stressful conditions; handle routine, non-routine, and emergency contacts with officers, supervisors, and general public; move arms, hands, and fingers easily to operate multiple pieces of communication equipment simultaneously.

(*) Developed after employment.

Minimum Qualifications: High School Diploma or GED; one month of experience or 100 hours training in public relations; successful completion of background investigation.

Preferred Qualifications: At least an associate’s degree; at least six months of previous experience in a dispatch or other similar communication role.

To Apply

Apply on company website: https://www.schooljobs.com/careers/ysu