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Warehouse Customer Service Associate - Mentor, OH Job in Mentor, Ohio US

Warehouse Customer Service Associate - Mentor, OH

Heilind Mil-Aero - Mentor, OH

Posted: 4/30/2025 - Expires: 7/29/2025

Job ID: 288432010

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Warehouse Customer Service Associate
#ATJ-1153
Mentor, Ohio, United States

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Job Description
*Pay Based on Experience.*

JOB SUMMARY:
A Warehouse Customer Service Associate is the primary resource for sales teams with issues originating in the warehouse regarding customer orders and shipments by performing the following duties.


ESSENTIAL DUTIES and RESPONSIBILITIES (ALL COMPANIES): Other duties may be assigned.
* Assist sales groups regarding customer reported issues.
* Direct phone calls to appropriate departments and contacts.
* Answers emails, system messages, and phone calls.
* Assists with shipping of international and domestic shipments.
* Tracks outgoing customer shipments.
* Processes reports ensuring all same day shipments and activities remain up to date.
* Update and maintain manufacturer certifications from various vendors.
* Work in a manner that promotes efficient handling and minimizes waste.
* Comply with all Company Policies as defined in the Company's Warehouse Orientation Packet (Heilind/DB Roberts)
* Pursue continuous improvement through training and process improvement.
* Comply with all applicable elements of the Company's Quality Management System.
* Maintain a clean, safe, and organized work area.


ESSENTIAL DUTIES and RESPONSIBILITIES (ICC Only). Other duties may be assigned.
* Adhere to the principles of "5 S" to maintain a clean, safe, and organized work area.
* Participate in company sponsored training and process improvement activities.
* Comply with all ICC Policies as defined in the ICC Employee Handbook.
* Pursuing continuous improvement through training and process improvement.
* Comply with all applicable elements of ICC Quality Management System.


SKILLS:
* Ability to read and interpret documents such as customer routing guides or other customer requirements submitted
by the sales teams.
* Ability to write simple correspondence.
* Ability to use electronic devices such as barcode scanners for material pulling and material put away.
* Basic computer skills.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and
decimals.
* Good interpersonal and communication skills
* Problem solver
* Team Player
* Good organizational and time-management skills.
* Attention to Detail
* Adaptability
* Dependability

Requirements
EDUCATION and EXPERIENCE:
* High School diploma or equivalent.
* Up to six months warehouse associate experience preferred but not required.
* Proficient in basic math skills.
* Knowledge of correct spelling, grammar, and punctuation.
* Basic computer skills (Microsoft Outlook and Excel).


REQUIREMENTS:
* (Heilind & DB Roberts) Must be a U.S. Person defined as: U.S. Citizen, Any individual granted U.S. permanent
residence, granted status as a "protected person" under 8 U.S.C. 132b (a) (3);
corporation/business/organization/group incorporated in the U.S under U.S law; or part of the U.S. government.
* (ICC) Must be a US Citizen due to Naval Contractual Agreements.
* Ability to learn & perform multiple tasks in a fast-paced team environment.
* Ability to work independently and safely.


PHYSICAL REQUIREMENTS:
While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.
Must possess mobility to work in a standard warehouse setting and work with and around a variety of equipment, parts, and inventory, operate a motor vehicle and forklift (if position requires); strength, stamina, and mobility to perform medium physical work; vision to read printed materials and a computer screen and hearing and speech to communicate in person and over the telephone or radio. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator. Positions in this classification bend, stoop, kneel, reach, and climb to perform work.
Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds and heavier weights with the proper equipment.

WORKING CONDITIONS:
* The noise level in the work environment is usually moderate.
* This position is exposed to large moving equipment, including motorized pallet jacks, forklifts, lift trucks, and conveyor belts.
* ICC occasionally exposed to toxic or caustic chemicals.


Equal Opportunity Employer (Heilind/DB Roberts)
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities (Mil-Aero)
We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate connecting Components and Trek Connect --
Divisions of Heilind Mil-Aero, LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. VEVRAA Federal Contractor

Compliance Statement

If this is a US based role the following applies. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). To perform the position, you much be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e. 'Green Card Holder'), Political Asylee, or Refugee.

Benefits

Heilind offers a comprehensive benefits package to all full time, regular employees located in the United States which include:


Comprehensive medical, dental and vision
Vacation, sick time and holidays
Accident, life, disability and critical illness insurance
401k retirement program with match
Wellness programs
Tuition reimbursement
Referral bonuses
Employee discount program
Pet insurance
And the day off for your birthday!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Interstate Connecting Components – A Division of Heilind Mil-Aero LLC takes affirmative action in support of its policy to employ and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with our without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

As a VEVRAA Federal Contractor, we are required to participate in the E-Verify Program to confirm eligibility to work in the US.

We are committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail kyle.csak@connecticc.com or call 856-813-5463. We make a determination on your request for reasonable accommodation on a case-by-case basis.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
83473933
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4