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Customer Service Temp Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
The Sherwin-Williams Company
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Years of Experience
Less than 1 Year
Salary
$15.25 - $18.28 /hour
Job Reference Code
83503921

Customer Service Temp

About the Job

This position is responsible for the day to day handling of customer/consumer requests and inquiries in support of Consumer Group accounts/brands or any other Divisions supported by this team. Contact Activity may be received via multiple toll-free lines or alternate sources such as mail, email, live chat or other mediums. Team members must represent each brand supported by the department in a manner that promotes sales the brand's image. This position is responsible for timely attention resolution that may be order related inquiries and/or complaints for these Consumer Group customers and any other Divisions supported by this team.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships."

Core Responsibilities:

Frequent utilization of phone, fax, and email to field inquiries from Customers
Consistent use of CRM (Customer Relationship Management) application to capture Customer Inquiry Information.
Excellent verbal, written and interpersonal communication skills
Effective customer service, problem solving and conflict resolution skills
Excellent time management and strong sense of priority
Consistently exhibit a positive attitude and exceptional work ethic
Frequent utilization of phone, fax, and email from internal/external customers.
Inquiries may include Customer Service Operation or Product Support related.
Promotion of a positive customer experience through positive language and professional correspondence
Active Listening, Empathy, Problem Solving and Customer Retention skills are critical to the Customer Support organization.

Position Requirements:

Education:

Required:

High School Diploma

Preferred:

Enrolled in College or pursuing College Degree

EXPERIENCE:

Customer Service or related experience
Comfortable to communicate via phone, fax and e-mail.

ADDITIONAL COMMENTS:

Customer Support hours range from open Mon-Fri 8:30 a.m. to 6:00 p.m. Product Support is open Saturdays 9:00 a.m. - 5:00 p.m. Agents are expected to work flexible shifts within those hours, as business needs dictate.

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.
 
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