Job Description
Company Description
AtInforma, no two days and no two people are the same, and you'll find the freedom, opportunity andsupport of a fantastic community to make a real impact.
We're an international business that connects specialists with knowledge, helping them to learn more,know more and do more through live and on demand events, digital and data-driven services andacademic research.
We are home to over 10,000 colleagues across 30 countries and are a member of the UK's FTSE 100group of leading public companies.
InGlobal Support, we provide expert guidance and hands-on support to the Informa Group and Informa'smany business teams. Across tech, finance, legal, corporate development, HR, communications,operations and many other areas, we work collaboratively and flexibly to help our brands serve theircustomers and help the company succeed.
Job Description
The purpose of this role is to collect all monies owing to Informa within collections policies and procedures to ensure that collection targets are met and to also collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts.
You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues at all times, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.
You must ensure that all company policies are adhered to and that specific duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.
The Credit Control Specialist is expected to assume the following key responsibilities plus any other reasonable duties as required:
Ensuring customer portal is highlighted to customers when contacted
Responsible for collecting all monies owing to Informa within credit control policies and procedures to ensure that collection targets are met
Collect monies owing from customers who have exceeded credit limits or terms to minimize bad debts
Build close internal and external relationships with Sales and customers
Responsible for ensuring all customer contact notes are entered and updated into SAP or appropriate system
Manage the outstanding sales balances falling due and contact customers to obtain payment before the event start date if applicable to your division
To resolve queries in a timely fashion and collect aged debt with a view to minimizing bad debt provision
Manage simple disputes and escalate complex disputes to the Team Leader
To achieve the monthly cash collection targets set for your specific section of accounts
Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied if you are able to gain the appropriate back up from the customer.
Responsible for providing weekly reports to the Business detailing current levels of debt if applicable for your division
Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.)
Qualifications
Good communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
Proficient skills in Excel, Word and Outlook are essential
Remain approachable under pressure
Knowledge and ability to use relevant internal systems
Act with integrity, tact and diplomacy
Work as part of a team
Ability to complete a variety of related tasks
Pro-actively solve problems
Excellent Customer Service skills
Good time management skills
Ability to be flexible within role
Excellent oral and written communication skills
Good knowledge and understanding of all Credit Control processes and best practice
Additional Information
The pay range for this position is $18-20 / hour depending on experience.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here'ssome of what you can expect when you join us. But don't just take our word for it - see what ourcolleagues have to say at LifeAt.Informa.com
Our Benefits include:
Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and we support a range of working patterns
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding available too
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
Competitive benefits, including a 401k match, parental leave and an ESPP offering company shares at a minimum 15% discount
Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
Recognition for great work, with global awards and kudos programs
As an international company, the chance to collaborate with teams around the world
We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most - although not all - of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a jobhere.
This post will expire on 05/23/2025
Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
