Job Description
Job Summary:
The Account Manager is responsible for the performance of one or more contracts across various time zones and locations. Overall duties include managing the recruitment for each assigned contract, remain up to date of contractual requirements. Responsible for new hire communication and necessary Decypher training, monitoring employes and ensure that they understand their duties and delegated tasks. Additional duties include planning, monitoring, evaluating job results, coaching, and disciplining employees, and serving as the first point of contact for clients. Account Managers must be highly organized, dedicated, and able to handle a variety of duties simultaneously.
Supervisory Responsibilities:
Direct the work of Employee Support employees in lower job classifications.
Assist in training newly hired Employee Support employees.
Assist in training newly hired Account Managers.
Duties/Responsibilities:
Work independently from recruitment to source and find professionals to promptly fill open position with exceptional healthcare staff based on recruitment metrics provided by VP of Delivery.
Ensure effective and thorough onboarding of field staff; welcome phone call and email, outlining first day requirements, where to go, what to wear etc.
Responsible for monitoring and responding to the day-to-day needs of the employee and customer of the assigned location and contract
Follow up on customer and employee requests and concerns in a timely manner. Work with VP of Delivery and HR Manager when necessary
Create action plans to correct any issues identified to create a sustainable operation
Meticulous data entry of each new hire's pertinent information, ensuring seamless timekeeping and payroll; reviewing timesheets daily, and approving by due date set by Payroll
Make sure that all orders are entered in our technology to provide team with details in a timely manner and close out order once filled.
Respond to service requests, inquiries and concerns promptly and graciously, with a client-centered mentality and appropriate discretion, as needed, partner with HR Manager for employee coaching or termination
Communicate issues or client process changes to VP of Delivery
Work closely with external customers/government across multiple time zones; frequent outreach and communication requirements set by VP of Delivery
Maintain regular employee management and follow up with documented conversations for engagement and purposeful reporting
Responsible for maintaining information on their assigned Region. This could span across multiple customer types (e.g. Army, USDA, AF, etc.)
Travel to customer sites as necessary for effective Customer Relationship Management
Additional duties as assigned
Required Skills/Abilities:
3+ years of experience in a similar position, with healthcare industry being strongly preferred
Experience with payroll, billing, staffing, or similar strongly preferred
Exceptional written and verbal communication skills, as well as exemplary interpersonal relations
Excellent problem solving, critical thinking, and organizational skills
Familiarity with labor and employment laws is preferred
Work Location: Hybrid and/or remote
Travel to customer sites as necessary for effective Customer Relationship Management
Schedule: Flexible to meet customer and employee needs
Decypher is a leading integrator of professional, technology, and management solutions and services. We provide our services globally to Federal, Commercial, Local and State clients. Our employees are our most valuable asset and play an integral role in the success of Decypher and our clients. Working at Decypher is not a job, but a career where your talent and energy is respected and you can personally make a difference. Decypher invites you to join our professional team. Decypher is an equal opportunity/affirmative action employer committed to diversifying its workforce (M/F/D/V).
