Job Description
Description
SUMMARY: Responsible for providing positive contact experience between public and agency personnel, whether through telephone contact or in person. Create a positive first impression on callers and visitors alike. This position will also be required to obtain their Property and Casualty and/or Life and Health insurance license(s) within six (6) months of hire.
ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:
Greet visitors, announce to Agency staff member
Direct/escort visitors to appropriate Agency staff member
Engage visitors waiting to be seen by Agency staff member
Oversee reception area
Direct incoming and interoffice calls to appropriate Agency area/personnel
Accurately record and deliver messages for Agency staff members
Supply information to callers
Perform clerical duties as assigned
Place telephone system into various modes to ensure acceptable customer service per guidelines
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations.
Regular, predictable attendance is an essential requirement of this position
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED)
Minimum one (1) year experience using a multi-line phone system and customer service experience
Hold Property and Casualty and/or Life and Health insurance license(s) or obtain license(s) within six (6) months of hire.
Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected
Ability to clearly and effectively communicate both verbally and in writing
Qualifications
Education
High School (required)
Skills
Customer Service (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
