JOB SUMMARY

The essential job function is to be responsible for planning, directing and coordinating all hospital development and professional education programs. Provides administrative direction to the Hospital Services team to maximize donation potential in assigned hospitals. Sets the overall tone and direction of hospital development efforts by Life Connection of Ohio (LCO) staff.

KEY RESPONSIBILITIES

Essential Duty or Function
1. Maintains the highest standards of professional conduct and interpersonal relationship development; promoting a positive and collaborative work environment.
2. Manages the Life Connection of Ohio hospital development program. Ensures hospital education programs and marketing activities are in support of the donation process in all hospitals within the LCO service area and are designed to create and maintain a positive image and presence for LCO.
3. Through evaluation of hospital performance data, and guided by LCO policy, assists staff in developing tailored hospital strategic plans for each hospital and oversees implementation of plans to ensure all goals and needs are met.
4. Evaluate department performance and establish measurable goals to ensure the organization is maximizing the donation opportunities in our hospitals.
5. Ensures all LCO service-area hospital policies are supportive of organ donation and tissue donation. In collaboration with the Quality Department, develops methods and tools to assess donor potential and prioritize hospital service efforts.
6. Provides direct supervision to and Hospital Donation Specialist. Provides indirect supervision to all LCO employees who perform hospital development.
7. Coordinates professional growth of assigned staff. Recommends recruitment of potential staff applicants; counsels, reviews performance of assigned staff.
8. Participates in field observation to provide feedback to hospital donation specialists.
9. Establishes and maintains process improvement and data development projects.
10. In collaboration with the Director of Hospital Services, directs the training and development assigned staff to retain motivated professional workforce for LCO.
11. Establishes and maintains positive and effective communication tools with medical professionals and hospital leadership.
12. Directs the training and development of assigned staff to retain a motivated professional workforce for LCO. Develops and maintains the training plan and competencies for the team.
13. Maintains current knowledge of industry standards and changes in industry regulations and communicates the changes with staff and leadership.
14. Held accountable to donation rates as outlined within the LCO strategic plan.
15. Fulfills additional individual and departmental directives, obligations and responsibilities, as designated.
16. Maintains current knowledge of industry standards and changes in industry regulations and communicates the changes with staff and leadership.
17. Develops and maintains oversight of intradepartmental training and education, including preceptorship, case study presentation, and learning event participation.

JOB SPECIFICATIONS

Education
RN or bachelor’s degree in Business, Communication, Education, Public Relations, Marketing, or related field. Master’s Degree is preferred. Other professional certifications and previous work experience will be considered.

Experience
5 years related experience in hospital education, public relations or organ procurement experience is preferred

Skills and Abilities
Thorough knowledge of word processing, spreadsheet and office automation.
Working knowledge of media
Exposure to “not for profit” organizations helpful.

Licenses or Certificates
N/A

SUPERVISION

Reports directly to the Director of Hospital Services

SUPERVISION EXERCISED

Provides direct supervision to Hospital Donation Specialists I and Hospital Donation Specialists II. Provides indirect supervision to all LCO employees who perform hospital development and support.

WORKING CONDITIONS

Working Environment
Job is performed in a clean, temperature-controlled, indoor environment with little exposure to fumes, dust, loud noise, etc. This position spends a large amount of time in their assigned hospital(s) in a critical care setting.

Physical Requirements
Reasonable accommodations will be made for some physical demands for otherwise qualified individuals who require and request such accommodations.

Physical Demands
Incumbent is required to stand, walk, push, pull, sit, twist, reach overhead, and bend to the floor.
Requires manual dexterity for use of hands and wrists.

Visual Demands
Incumbent is required to view computer screen for extended periods of time; must be able to discern colors. Requires normal near and far vision, corrected.

Hearing Demands
Incumbent receives information through oral communication and communicates via telephone.

Speaking Demands
Incumbent exchanges ideas by means of the spoken word; must convey detailed, spoken instruction to others accurately and quickly.

Mental Demands
Incumbent will have pressure to meet deadlines, read and comprehend at a level necessary to perform essential job functions, work harmoniously and effectively as part of a work team, and sometimes overcome obstacles to perform adequately.

Travel Demands
Typically required to travel by personal vehicle, LCO vehicle, rental car, or commercial aircraft in order to meet all of the essential functions.
Incumbent must maintain a current Ohio driver’s license and a safe driving record in accordance with current insurance provider or be able to independently travel within LCO’s service area.