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Customer Service Supervisor
#25-0368
Canton, Ohio, United States
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Job Description
Customer Service Supervisor
Canton-Onsite
3713 Progress St NE - Canton, Ohio 44705
Pay: $84,000 - $89,000
Job Objective: To lead associates, processes, and policies of RelaDyne in a manner of excellence in order to sustain customer loyalty and provide opportunities for corporate growth. Deliver outstanding customer service. Project a professional company image through in-person and phone interaction.
Job Duties:
In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.
Evaluates phone and email conversations as needed.
Deal directly with customers either by telephone or email
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Set up new customers
Process orders, forms, applications and request
Organize workflow to meet customer timeframes
Maintain customer databases
Communicate and coordinate with internal departments
Provide feedback on the efficiency of the customer service process
Prepare correspondence and presentations
Prepares and coordinate mail, faxes, and express packages.
Work on special projects as needed
Skills and Abilities:
Customer service skills
Excellent phone etiquette
Leadership skills
Planning and execution skills
Ability to deal with change
Ability to handle stress
Ability to demonstrate responsibility
Communication skills (oral and written)
Ability to work with and analyze numbers
Systems & computer knowledge
Ability to manage time and associates
Dependable with a positive attitude
Self-motivated and able to work independently as well as part of a team
Excellent interpersonal & problem-solving skills
Proficient knowledge of Microsoft Word, Excel, PowerPoint
Ability to explore and learn other software applications
Ability to prioritize and manage deadlines
Accuracy and attention to detail
Strong organizational skills
Requirements:
A minimum of 2 years of experience managing a team of at least 2-4 people, in an Industrial Services or related industry required
Must have a typing speed of at least 60 words per minute and be proficient in ten-key data entry.
Previous B2B experience is strongly preferred
Minimum education requirements: Associate's degree preferred
Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Vision: minimum vision required to prevent injury from oneself and others
Hearing: perceiving the nature of sounds with or without correction
Talking: expressing or exchanging ideas by means of the spoken word
Lifting small, weighed objects constantly; 20-pound objects frequently and 25-50-pound objects occasionally
Climbing ladders, stairs and ramps
Balancing, pushing and pulling
Crouching, kneeling, reaching and grasping objects
Walking: move about inside the office and/or branch facilities as well as airport/travel needs
Sit/Stand: Must be able to remain in a stationary position 50 percent of the time
Attendance Requirements: Attendance on a regular, consistent basis is mandatory, including arriving at the time as scheduled.
Know Your Rights: Workplace Discrimination is Illegal - (click for more information)
Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
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