Job Description
Position Summary
This is a Technician role that will require daily travel throughout a designated territory near Lima, Ohio. Often considered a "bag-carrying" repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
Qualifications
REQUIREMENTS:
1+ year(s) experience with Basic Networking is preferred.
1+ year(s) experience in Customer Service.
An understanding of basic Windows commands (how to access Control Panel, how to change IP settings, etc.)
Excellent oral and written communication.
Ability to manage tasks independently.
100% daytime travel required.
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Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
