Receptionist– Part-Time

Rate: $12.00/hour minimum starting rate – starting rate based on prior experience and education

Location: Penitentiary Glen Reservation, Kirtland, OH 44094

Position Description: 

Under the supervision of the assigned manager, the Receptionist is responsible for communication with visitors and assisting the staff with maintaining the facility. The Receptionist may handle program confirmations, deposits, inventory, reports, data entry, prepares and/or composes various correspondence and reports.

Responsibilities include but are not limited to:

• Answers Wildlife Hotline, makes animal appointments, and returns all calls for updates.
• Completes animal admittance paperwork & data entry and runs reports.
• Handles donations, thank you letters, deposits, and program confirmations.
• Assists in creating brochures, handouts, displays, and Adopt-an-Animal form/package.
• Assists with collecting quotes for products, repairs and improvements of facility and equipment and coordinating with contractors/vendors.
• Prepares mailings for the Wildlife Center staff.
• Maintains appointment calendars.
• Cleans office space and conducts inventory maintenance.
• Assists with special event preparation.
• Performs all other duties as assigned by supervisor.

Minimum Qualifications: 

• Degree in business, marketing, travel & tourism, parks & recreation, or equivalent experience preferred.
• Some knowledge of native Ohio wildlife is preferred.

Position Requirements: 

• Excellent knowledge of customer service.
• Basic knowledge of native Ohio wildlife.
• Excellent verbal and written communications skills.
• Demonstrated enthusiasm for working with families and children of all ages.
• Ability to stimulate interest and excitement about program subject and the park district in visitors and other staff.
• Ability to interact with others with tact and courtesy and maintain integrity and appropriate behavior in dealing with conflicts and challenges with the public, co-workers, and managers.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to work in a team setting to accomplish park-related goals.
• Ability to handle multiple tasks in a high paced environment.
• Ability to grasp new assignments and projects and carry out successfully.
• Ability to coordinate and work with volunteers.
• Some animal handling may be required in this position
• Demonstrated experience using computers, web-based programs, e-mail, social media venues, and Microsoft Office products. Uses wildlife tracker program called WRMD.
• Ability to lift and/or move up to 40 pounds.
• Must be flexible to work up to 28 hours per week including weekends, weekdays, some evenings and holidays.
• Must possess a valid drivers’ license and insurable on the Agency’s liability policy. Background check required.

Benefits: 

The Lake Metroparks benefits package includes OPERS membership, agency-wide discounts, and Northeastern Ohio Inter-Museum Council membership.