Job Description
Let Us Power Your Potential
Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you.
Ready to reach your potential? It's time to look at Taylor.
Your Opportunity: Taylor Print & Service Solutions, a division of Taylor Corporation, is seeking a Customer Experience Implementation Specialist who will be the project manager supporting the onboarding of new clients and programs. You will be providing leadership for multiple projects while interfacing with clients and multiple Taylor departments.
Your Responsibilities:
Oversees all aspects of a project, including the coordination and completion of client implementation projects, which often involves the creation of an order website
Gather all requirements and document in a Statement of Work or an informal Scope document
Assemble project teams as requirements are uncovered
Lead weekly progress calls, providing agendas beforehand as well as meeting notes and action items after each call
Develop project plans to include all necessary tasks, set deadlines, assign responsibilities, and hold all task owners accountable
Create process flows, guidelines, and other appropriate documentation as needed
Lead client webinars for end user training prior to a site launch
Provide meaningful reports for leadership, clients, and key stakeholders regarding the status of projects, risks, and issues (including mitigation and contingency plans)
Performs a variety of tasks which may include leading and directing the work of others
Participates in planning of departmental activities based on knowledge and experience
You Must Have:
Bachelor's degree and/or 5+ years of project management experience
5+ years of experience working directly with customers in a B2B setting
Strong verbal and written communicationskills; ability to communicate professionally with all levels of the organization as well as with external contacts
Proficiency in Microsoft Teams, Excel, Word, Outlook, and Salesforce
Good analytical, troubleshooting, and problem solving skills
Ability to prioritize multiple projects simultaneously
Ability to be detail and results oriented
Ability to be self-sufficient as well as a team player
We Would Also Prefer:
PMP certification
Experience in writing business documents including scope and developing a Statement of Work
Experience with PowerPoint and Visio
About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.
The Employer retains the right to change or assign other duties to this position.
Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
