Job Description
Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
This Operations Manager for Services and Customer Success is an exciting opportunity to help maximize the value of EDA (Electronic Design Automation) software solutions, for both customers and Keysight. Through this role, you'll report to and partner with a Senior Director responsible for worldwide customer success (both pre-sales and post-sales). While you'll also help optimize the operational excellence of our Customer Success Organization (CSO), your primary responsibility is doing this specifically for our EDA Services. Do you know how EDA solutions help companies develop high-performance electronic products? Are you a problem solver? Are you energized by helping others? Do you want a strategic impact role that impacts global teams and customers? If you answered yes to these questions, you should act now and click apply!
Responsibilities
Partner with Sr. Director to help optimize global operations for Customer Success Organization
Regional EDA Service Managers will report dotted line to this role for guidance, training and mentoring
Guide the EDA Services & Training portfolio (i.e., part numbers, structures, price, service delivery methods and protocols, etc.), and collect/communicate best practices across the global organization
Coordinate planning efforts (Strategic Planning Reviews, Quarterly Business Reviews, etc.) for EDA Services & Training, including impact on software business growth
Maintain global process and business-critical templates (e.g., Statement of Work, Pricing Guides, etc.) required for EDA Services & Training
Document and maintain major Quote-to-Cash processes involving Service Engineers, Solutions Engineers, and Customer Success Managers
Refine and track metrics for success for EDA Services
Forecast, track, and report global orders and revenues for EDA Services & Training
Partner with Portfolio and Business leaders to assure that Customer Success Organization plans and activities, especially for EDA Services & Training, align with those of the business
Qualifications
Careers Privacy Statement
US Citizenship required
BS or MS EE (or equivalent) needed, MBA desired
Knowledge of Keysight EDA solutions and how they are used for design & verification of devices, circuits, and subsystems (RF/Microwave, High-Speed Digital, Electronic System Level, Power Electronics, Quantum, etc.)
Demonstrated knowledge of best practices in technical business process documentation, training, Services, etc.
Able to adopt, support, and optimize processes and operations to maximize team impact
Able to communicate at multiple organizational levels, from the C-suite to technicians and engineers, with customers and internally
Excellent communications and presentation skills
Skilled at group facilitation (co-located and remote) and at coordinating globally distributed teams
***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Santa Rosa, California pay range: MIN $138,960.00 - MAX $231,600.00
Colorado pay range: MIN $128,670.00 - MAX $214,440.00
Note: For other locations, pay ranges will vary by region
This role is eligible for our Keysight Results Bonus Program
US Employees may be eligible for the following benefits:
Medical, dental and vision
Health Savings Account
Health Care and Dependent Care Flexible Spending Accounts
Life, Accident, Disability insurance
Business Travel Accident and Business Travel Health
401(k) Plan
Flexible Time Off, Paid Holidays
Paid Family Leave
Discounts, Perks
Tuition Reimbursement
Adoption Assistance
ESPP (Employee Stock Purchase Plan)
Keysight is an Equal Employment Opportunity Employer. Equal Employment Opportunity is THE LAW, EEO is the Law Poster Supplement. See all of our notices regarding accommodations and EEO.
