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Customer Retention Specialist Job in Cincinnati, Ohio US

Customer Retention Specialist

Rand Worldwide Subsidiary Inc. - Cincinnati, OH

Posted: 6/23/2025 - Expires: 9/21/2025

Job ID: 290843782

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Job Description

Company Description:

IMAGINiT Technologies, a division of Rand Worldwide, is the leading Autodesk Platinum Partner in North America, helping architects, engineers, construction firms, and manufacturers leverage the latest design technologies to achieve business success. We deliver unmatched industry expertise, world-class training, and leading-edge solutions to maximize the return on our clients' technology investments.

Job Description:

As a Retention Sales Representative at IMAGINiT Technologies, you will be a critical part of our client success strategy. Your primary focus will be on managing renewals and driving long-term customer retention across our Autodesk subscription portfolio. This role requires a proactive, goal-oriented individual who can manage a book of business, build customer relationships, and drive value-based conversations around Autodesk solutions.

Key Responsibilities:

Manage Renewal Pipeline: Own and manage the end-to-end Autodesk subscription renewal process, ensuring high retention rates and timely renewals.
Customer Engagement: Contact clients via phone and email to discuss upcoming renewals, product usage, and future needs.
Value Communication: Articulate the benefits of Autodesk subscription models, updates, and IMAGINiT's value-added services.
Identify Opportunities: Recognize upsell, cross-sell, and consolidation opportunities to expand Autodesk footprints within accounts.
Forecasting & Reporting: Maintain accurate forecasting and documentation within CRM (e.g., Salesforce), ensuring visibility and accountability.
At-Risk Accounts: Identify and proactively engage accounts showing signs of non-renewal or low product adoption.
Partner with Internal Teams: Collaborate with account executives, customer success, and technical consultants to deliver a seamless customer experience.
Stay Informed: Maintain up-to-date knowledge of Autodesk licensing models, product offerings, and industry trends.

Qualifications:

2+ years of inside sales, renewals, or account management experience-preferably in software, SaaS, or technology solutions.
Familiarity with Autodesk products (AutoCAD, Revit, Civil 3D, Inventor, Fusion 360, etc.) is strongly preferred.
Experience working with CRM systems (e.g., Salesforce) and quoting tools.
Strong interpersonal and communication skills-both verbal and written.
Ability to work independently and prioritize a high-volume workload.
A customer-first mindset with a passion for driving business value.

Preferred Experience:

Background in a channel sales environment or value-added reseller (VAR) setting.
Experience selling to or supporting clients in architecture, engineering, construction (AEC), or manufacturing industries.
Knowledge of Autodesk's Named User licensing model and subscription lifecycle.

Why IMAGINiT?

Be part of a recognized industry leader and Autodesk's top-tier channel partner.
Work in a supportive, collaborative environment that values innovation and client success.
Access to ongoing training and development to grow your product and sales knowledge.
Competitive compensation package with base salary and performance-based bonuses.



Additional Information:

Compensation

Base Salary $50,000 - $55,000
Year 1 Compensation (base salary + commissions): $75,000 - $125,000)

Benefits

Health, Dental, and Vision
Health Savings Account with Employer Matching Contribution
Limited Purpose FSA Account
Medical Flexible Spending Account
Dependent Care Assistance Plan
Short & Long-Term Disability
Wellness Programs
Employee Assistance Program
Group Term Life Insurance
Voluntary Life Insurance
Paid Holidays
Vacation and Sick Leave
401(k) with company match
Tuition Reimbursement
Service Awards
Employee Referral Bonus Program



Visit us at http://www.rand.com for more information.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in the U.S. for any employer without company sponsorship.





We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status or any other basis protected under federal, state, provincial or local laws.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
84003502
Salary
$50,000.00 - $55,000.00 /year
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
N/A