Job Description
Your Opportunity as the Lead, Enablement
The Lead, Sales & Marketing Enablement will work closely with Managers, Directors and above in Sales & Marketing Operations, Sales, Customer Category Business (CCB) teams, Analytics teams, Marketing, Integrated Consumer Experience (ICX), Finance and others to support strategic communication, commercial process and capability development across commercial functions. This role demonstrates in-depth knowledge of key business processes, acting as a liaison across commercial teams to enhance business capabilities and strong execution. This role effectively identifies actions to address complex projects and challenges through process improvement and change management. This role is influential in creating, developing and maintaining learning and development content to support at all levels.
Location: Orrville, OH (Close proximity to Cleveland/Akron)
Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires
In this role you will:
Capability Development:
Influence the prioritization of projects to drive development of identified skillsets that advance capabilities within the commercial organization
Create and maintain onboarding plans to support strong entry and transition within supported teams
Connect individuals and teams to development opportunities, identify gaps and promote areas of interest through Quarterly Learning Day Series
Develop and deliver proprietary training content (in-person and virtually) through collaboration with subject matter experts, research and historical knowledge utilizing Articulate software and other tools
Assist with third-party vendor relationships
Commercial Process:
Drive results against complex strategic roadmap projects/activities while maintaining executional excellence of cyclical work
Own annual Sales and Marketing planning to support a connected planning process while driving continuous improvement
Create and maintain effective process documentation (DAIOs) resources that are easy to navigate and informative to promote repeatable processes
Assist with Sales and Marketing and enterprise events (NASM, Marketing University, Quarterly Business Reviews) as needed
Lead change management plans and implement through change agents
Strategic Communication:
Collaborate with Sales and Marketing partners to elevate and streamline messaging to drive the business forward and funnel content through the appropriate channels (Smucker HUB, Marketing Central, C2)
Model best-in-class Ways of Working (Meeting Management, email, prioritization) and promote consistent processes/forums for information sharing
Raise continuous improvement recommendations across commercial teams for senior leadership alignment
Enable collaboration through deep understanding of cross functional expertise and relationships
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
Bachelor's Degree
5+ years of relevant experience
Experience leading, creating and delivering training independently and/or with teams or external vendors
Knowledge of Workday or similar Learning Management Software (LMS)
Experience in Articulate or similar eLearning software
People management, coaching or mentorship experience
Ability to work with cross functionally and understand interdependencies among teams
Strong presence, influence, and facilitation skills
Excellent organizational and communication skills with an ability to identify and communicate key messages
Sales or Marketing experience with a strong understanding of key processes
Consulting, change or project management experience
Ability to work with and influence multiple levels and disciplines throughout the company
Excellent in MS Office365 (Outlook, SharePoint, Forms and the Office Suite)
Detail and results oriented
Strong relationship building skills and support of others
Emotional intelligence
Ability to lead and guide a team independently
Ability to flow to the work and learn new subject areas quickly
Learn more about working at Smucker:
Helping our Employees Thrive
Delivering on Our Purpose
Our Continued Commitment to Ensuring a Workplace for All
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The J. M. Smucker Company (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.
