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Senior Manager, Change Management, CRM Program Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
The Sherwin-Williams Company
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
5+ to 7 Years
Salary
$116,110.00 - $150,408.00 /year
Job Reference Code
84110776

Senior Manager, Change Management, CRM Program

About the Job

POSITION SUMMARY

The Change Management Lead, CRM Program, is responsible for the strategic planning, facilitation, and execution of enterprise-wide change management initiatives in support of the organization's transformational objectives, including a major enterprise CRM platform transition and associated process and data model changes. This position is instrumental in ensuring the effective transition to new systems, processes, and operational models, with a strong emphasis on driving adoption and sustaining long-term change.

This role will collaborate closely with various levels of leadership and stakeholders across the Performance Coatings Group and Consumer Brands Group to ensure consistent communication, alignment, and engagement throughout the change lifecycle. Serving as the central point of coordination for all change management efforts, they will ensure initiatives are executed with precision and in alignment with organizational priorities, from initial planning through to successful implementation.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

CORE RESPONSIBILITIES AND TASKS

Develop and execute comprehensive change management strategies and implementation plans.

Lead stakeholder analysis and persona development to tailor engagement approaches.

Assess how change initiatives align with and impact business objectives.

Facilitate visioning and leadership alignment sessions to ensure unified direction.

Conduct and deliver detailed change impact assessments.

Design and implement targeted engagement strategies to drive adoption.

Develop and lead multi-channel communication plans that clearly explain the rationale, benefits, timelines, and expectations tied to the transition.

Design and deliver training material and experiences tailored by role, integrating new workflows, terminology and platform capabilities.

Provide coaching and support to leaders and teams throughout the transformation journey.

Monitor adoption progress and measure effectiveness using readiness assessments and feedback tools.

Identify, assess, and mitigate change-related risks and resistance.

Collaborate with project teams and program managers to integrate change management into broader initiatives.

Leverage behavioral and adoption metrics to evaluate engagement and refine strategies for optimal impact.

Partner with IT, Sales Excellence, Marketing Communications, Learning & Development, Digital, Creative Services, Division Marketing, and other internal stakeholders to implement communication strategies that enhance employee experience and advocacy.

Facilitate structured employee feedback loops, engagement surveys, and advocacy programs to mitigate resistance and accelerate adoption.

Establish clear key performance indicators (KPIs) to track user engagement, platform adoption and change sustainability during and post deployment, ultimately evaluating the change initiatives progress.

Analyze data-driven insights from engagement metrics, feedback, and adoption rates to continuously optimize strategies.

Refine and evolve change management approaches based on both qualitative and quantitative insights to enhance effectiveness and stakeholder engagement.

Use behavioral change and adoption metrics to assess engagement levels and refine strategies for maximum impact.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

Bachelor's degree or higher in business, psychology, communications or related field.

KEY SKILLS & COMPETENCIES:

Required:

7+ years change management experience, preferably in a B2B marketing environment.

Demonstrated history of effective change management and implementation

Expertise in defining project scope, goals, deliverables, and establishing accountability frameworks (e.g., RACI matrices).
Analytical problem-solving skills with a proactive, results-driven approach.
Solution oriented and team players
Strong communication skills - excellent verbal, written and interpersonal skills

Strong stakeholder management skills

Strategic influence & leadership - proven ability to engage, advise, influence and drive collaboration in matrixed environment. Strong facilitation skills to drive influence and alignment across various stakeholder groups

Strong knowledge of up-to-date communication channels and effectiveness (e.g., Yammer, etc.)

Excellent communication skills with the ability to lead conversations and create stakeholder engagement with clients and colleagues across an organizational hierarchy

Experience with change management methodologies (e.g., Prosci, ADKAR)

Project management capabilities

Strong demonstrated ability in PowerPoint, Excel, MS Project and other Microsoft tools to develop work plans, articulate complex issues, analyze data and structure information

Strong organizational skills

Employee engagement & advocacy - experience in designing internal communication initiatives that improve employee experience.

Strong collaboration & cross-functional leadership - Experience working across matrixed organizations with internal and external stakeholders.

Self-motivated & adaptable - ability to set priorities, meet deadlines with minimal supervision.

Preferred:

Change management certification (Prosci, CCMP)

Experience managing change initiatives involving enterprise platform transitions (CRM, ERP, etc)

Experience in a similar industry

Knowledge of organizational development principles

Experience with large-scale transformations

User experience background

Instructional Design background

Ability to build relationships quickly

Experience working with vendors

TECHNICAL/SKILL REQUIREMENTS:

Microsoft Office Suite (Excel, PowerPoint, Word, Teams, CoPilot, Dynamics)
Adobe Suite (Marketo, Experience Platform, Workfront, CDP)
CRM & Marketing Automation Tools (Salesforce, Microsoft Dynamics)

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

20%



WORK SCHEDULE:

Monday through Friday, 37.5 hours per week
Hybrid: This position is eligible to work in the office three days a week and has the option to work remotely two days a week.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.
 
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