Job Description
Job Purpose:
Serves customers by dispatching installation and repair services; maintaining records.
Duties:
* Maintains communication by monitoring equipment performance; troubleshooting repairs; calling for service; completing preventive maintenance requirements; maintaining back-up systems.
* Installs and repairs service by receiving and recording requests; identifying appropriate service provider; monitoring service progress; redirects service providers for additional support; notifying supervisor of extraordinary problems.
* Maintains customer service by providing the answering service with information regarding continuing issues and with the names of on-call technicians.
* Documents actions by completing forms, reports, logs, and records.
* Keeps information accessible by sorting and filing documents.
* Updates service database by verifying and entering data.
* Updates job knowledge by participating in educational opportunities.
* Accomplishes customer service and organization mission by completing related results as needed.
Skills/Qualifications:
Organization, Customer Service, Handles Pressure, Multi-tasking, Energy Level, Teamwork, Phone Skills, Equipment Maintenance, Documentation Skills, Data Entry Skills, Problem Solving
