Job Description
General Manager Middleburg Heights, OH
PAY TRANSPARENCY
$60,000 - $65,000 base salary range + bonus potential based on location, skills and qualifications. Compensation offered is subject to local wage and hour laws.
The General Manager is the leader of the Potbelly shop! They should bring their good vibes every day to create an environment of belonging and teamwork in order to make Potbelly a fun place for our team members and customers, too.
What's In It For You**:
Competitive pay with performance-based annual raises!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
**If hired, you must meet and maintain all eligibility requirements to qualify**
What you bring to the table...
You want to delight customers with great food and good vibes
You are friendly and customer service oriented
You have strong written and verbal communication skills
You love working in a fast-paced environment
You're a team player
You enjoy problem-solving
You have open availability
You're able to maintain deadlines and prioritize while running an effective shift
You have strong organizational skills and the ability to multitask
You can handle the heat of the kitchen - knife skills are a plus!
You enjoy higher levels of noise from music, customer and employee traffic
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
You are able to build and develop strong teams and handle conflict resolution
You have strong interviewing skills
You're able to write effective schedules and maintain labor goals
You have Microsoft Office skills
You have a strong business acumen
You have the ability to understand and interpret financial reports
Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred.
You're able to stand/walk for 8-9 hours or as needed
You have the ability/stamina to work a minimum of 45 hours per week
You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally
Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment.
Job Duties and Functions
Train, coach, and develop all shop team members to realize their potential
Assess staff abilities. Create and implement effective development plans
Interview, select and hire great people who represent Potbelly Values
Develop and maintain Good Vibes culture that fosters strong attraction & retention
Effectively schedule Associates, Certified Trainers and Shift Leaders
Update communication board with critical shop information
Hold regular meetings with key shop staff
Effectively delegate tasks to team and ensure a high standard of execution
Ensure all security procedures are followed
Ensure back-of-the-house procedural standards are met
Count drawers and follow proper daily cash handling procedures
Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
Control cost of goods, variances and inventories within the shop
Create a marketing plan. Lead local shop marketing to increase sales. A GM ideally is involved in the community, the school and local business, social and not-for-profit activities
Control assigned P&L line items
Must spend 80-90% of time on the shop floor in the Front of the House
Ability to maintain deadlines and prioritize while running an effective shift
Comply with health and safety standards for food, cleanliness and safety
Effectively handle customer complaints/issues
Others duties as assigned
-As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-
Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.
We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, age, sex, sexual orientation, gender identity, national origin, veteran status, or any other characteristic protected by law.
Application Deadline: Applications must be submitted by 5/25/2025 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
#RM
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Position Information
Company: Potbelly Corporate
Position: General Manager
Status: Full Time
Shift: First (Day), Second (Afternoon), Third (Night)
Req #: 10554972
Date Posted: April 10, 2025
Location: 6850 Pearl Rd, Middleburg Heights,
US,
OH,
44130
Job Category: Management
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
