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INTERN - Application Support Engineer Job in Richfield, Ohio US

INTERN - Application Support Engineer

Snapon - Richfield, OH

Posted: 7/13/2025 - Expires: 8/12/2025

Job ID: 291615895

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Job Description

Overview

SNAP-ON BUSINESS SOLUTIONS

(SBS - a group within the RS&I Division of Snap-on Incorporated)

Location: Richfield, OH (between Independence and Fairlawn, OH)

Work Schedule: Monday thru Friday - up to 30 hours per week (flexible with student's school schedule).

Level: Seeking students, beginning Junior and Senior level coursework.

APPLICATION SUPPORT ENGINEER - IT Technology - INTERN / CO-OP

The primary responsibility of this role is to support the smooth running of all critical internal applications for the business.

Responsibilities

* *Maintain a secure and highly available application environment for all supported applications.
* *Execute release (data and code) activities related to the operations and monitoring of SBS internal and external web sites, critical business systems and revenue generating systems.
* *Perform troubleshooting support for all assigned software applications.
* *Create and adhere to SLA's for production application support and all web based releases.
* *Responsible for the installation, maintenance, troubleshooting and technical support of supported applications.
* *Promptly respond to the technical support needs of internal and external customers.
* *Work closely with other departments as needed, tracking issues to successful resolution. Keep detailed records of events, issues and resolutions in our ticket tracking system.
* *Provide a superior customer experience, driving overall satisfaction by pro-actively being a customer advocate for all customer impacting issues.
* *Suggest, design, implement and deploy new technologies to help SBS achieve its strategic business goals.
* *Adhere to Change Management practices, including review, coordination, deployment, and follow-up procedures as they relate to SBS and Industry standards.
* *Adhere to security measures to ensure that the information assets of the Company and the commercial clients are protected at all times.
* Perform other duties as assigned.

Qualifications

* Associate's degree in Computer Science or Computer Engineering or equivalent work experience. Related work experience and industry recognized certifications will be considered.
* Must be currently enrolled at college/university with a major in Information Technology/Computer Science and maintain a 2.5/4.0 average.
* Experience in supporting server based applications, application maintenance and support.
* Working knowledge of Windows Operating Systems (Windows 10 and 11)
* Basic understanding of a Microsoft Windows environment is helpful.
* Detailed knowledge of Microsoft or Linux operating systems.
* Some experience with tools such as SharePoint, MS Team Foundation Server, Jira, Source control solutions.
* Some experience trouble-shooting applications and database issues.
* Some demonstrated experience with customer support providing mission critical support.
* Working knowledge of programming concepts and web technologies.
* Experience with HTML, XML, SQL, JSON, YAML, HCL, Python, Ansible are a plus!
* Good organizational skills required.
* Good interpersonal and communications skills and ability to work with clients, technical staff, and vendors.
* Good problem solving and consultative skills.
* Ability to seek out solutions independently.
* Good planning, project

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAzNTM3LjEwNTA4QHNuYXBvbmNvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5