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Tech Support, Switchgear and Busbar Job in Westerville, Ohio US
Monster
 
 
 
 

Job Summary

Company
Vertiv Corporation
Location
Westerville, OH
Industries
Government and Military
Job Type
Full Time
Employee

Tech Support, Switchgear and Busbar

About the Job

POSITION SUMMARY

Vertiv is hiring a Technical Support Engineer Level 2. This role provides technical support to Vertiv Services field personnel. This person will also provide a reliable avenue for the interface among the field, engineering, marketing, and logistics pertaining to the successful resolution of concerns related to specific Bus Bar & Switch Gear products.

RESPONSIBILITIES


* Provide technical support for Domestic and International customers and Customer Engineers
* Availability to conduct after-hours technical support in a weekly rotation schedule.
* Manage case and solutions per established call center process flow.
* Participate in Six Sigma projects and lean projects.
* Review down unit events from Uptime Tracker and determine root cause.
* Perform in site visits to provide onsite assistance for down units.
* Support root cause investigation and customer reports.
* Review escalated warranty claims and process through warranty claim program.
* Develop service maintenance procedures and content to TKO knowledgebase.
* Support Logistics with parts research, spare parts, parts sourcing, and alternate components.
* Participate and provide input for new product development serviceability.
* Review ECNs / Change Orders and identify service impact.
* Support development of Scope of Work and Service Offerings.
* Work very closely with product engineering and quality to address field issues.
* Attend new product and self-development training classes.
* Always model and enforce Vertiv Corporation safety guidelines at all times.
* Lead or actively participate in customer facing product performance meetings.
* Other duties as required.

QUALIFICATIONS


* Minimum of four years electrical/electronic technical degree. Alternatively, military technical training or electronic certification with four years of relevant technical experience.
* Knowledge and experience in Bus Bar & Switch Gear equipment
* Demonstrated ability in electrical circuit understanding and troubleshooting.
* Field Service experience is a plus.
* Strong customer service communication and interaction skills.
* Excellent writing and verbal communication skills.
* Excellent organizational and time management skills.
* Possess a positive attitude and flexibility in a rapidly changing environment.
* Detail oriented and self-motivated with the ability to work without direct supervision.
* Proficient PC skills including all Microsoft Office products and web-based technologies.

PHYSICAL & ENVIRONMENTAL DEMANDS


* Occasionally lift objects up to 50 lbs.

TIME TRAVEL REQUIRED


* Reactive, fast paced and high-profile environment.
* After-hours on-call availability through a rotational schedule.
* Scheduled travel, domestic and international, as required.
* Flexible schedule (Weekends, evenings, holidays)

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES


* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS


* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development

At Vert

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE5NzIwLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
 
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