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Field Technical Support Job in Columbus, Ohio US

Field Technical Support

BC Forward - Columbus, OH

Posted: 7/13/2025 - Expires: 8/12/2025

Job ID: 291618280

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Job Description

Field Technical Support

BCforward is currently seeking highly motivated Field Technical Support for an opportunity in Columbus, OH

Position Title: Field Technical Support

Location: Columbus, OH

Anticipated Start Date: 07/21/2025

Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 12+ months contract with strong possibility of extension

Job Type: [FULL TIME (>=40 HRS WEEKLY) [CONTRACT], [ONSITE]

pay range: $31/hr. - $31.70/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:


* This customer-facing, non-exempt HP PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to HPs PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. A fast paced, constantly changing environment requires positive approaches and demonstrates success at handling multiple stressors. Candidates must be self-contained, resourceful and determined for success.
* This is a team-based group of self-starting, technical/mechanical delivery professionals. This ever-changing environment presents each team member with various daily events that educate customers about the technology, manage critical service events, and interact with multiple levels of both HP and customer management/teams. These teams are responsible for completely satisfied customers and helping to grow HPs business in a profitable manner and within budget. It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues.
Demonstrated core competencies of success in this position are:


* Strong mechanical aptitude, working with tools and various alignment apparatus.
* Alignment with customers' business needs while maintaining HPs contractual commitments.
* Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
* Able to balance and prioritize multiple activities and issues.
* Successful cause and effect understanding of financial perspectives on the business.
* Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
* Attention to detail and commitment to administrative responsibilities.
* Exercise solid business-based decision-making skills, taking appropriate risks to ensure that both HPs and the customers' business need are met.
* Independent thinking while adhering to standard technological/mechanical and business procedures.
* Industry / company knowledge that provides solid technology solutions and options to the customer.
* Ability to quickly and accurately evaluate a technical situation while managing the operational challenges.
* Working independently and able to re-prioritize tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all w

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjg2ODI4LjEwNTA4QGJjZm9yd2FyZGNvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5