Job Description
Are you an explorer and adventurer at heart? Does breaking new ground and blazing unique paths resonate with you? If so, we might have a spot for you at Fleet Services by Cox Automotive.
We're looking for a Manager of Client Relations to join our team.
Fleet Services by Cox Automotive is the leading provider of on-site mobile maintenance and repair services nationwide, and there's never been a better time to join our ranks. If you're looking for an inclusive company that's stable, ethical, and sales-forward, keep reading. We might be a great match!
Essential Responsibilities
Collects, monitors, and analyzes business performance data for diverse business process areas
Provides leadership for subordinate leaders and teams across the Client Op Excellence group.
Will work to eliminate friction and inefficiency between Sales and Operations
Works closely with operational and functional leaders to understand business and process methods, needs, issues, and challenges
Defines and develops process and operations improvement recommendations.
Oversees service provision to regional and global stakeholders, ensuring operations and services align, support, and deliver expected returns
Leverages performance and related data sources to assess trends and develop actionable insights for operational / service improvements, making recommendations to leadership
Leverages business intelligence and fact-based insights to drive decision-making
Determines the optimal resource mix for effective project delivery
Monitors Operations Management's metrics to understand patterns and trends, identify cross-organizational issues, and develop data-based insights and recommendations to improve the department's methods and outcomes going forward
Develops, recommends, and oversees the implementation of functional process improvement initiatives
Assists with other duties and special projects as assigned.
Develops, leads, and ensures implementation of process improvements, new initiatives, and projects
Develop a culture of continuous improvement, always striving to develop the most consistent and efficient processes
Monitors service delivery, ensuring applied processes are effective, efficient, and in tune with changing organizational, structural, and other requirements
What's In It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
A competitive salary and top-notch bonus/incentive plans.
A pro-sales culture that honors what salespeople (like you!) contribute to our success.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.
Check out all our benefits.
Basic Qualifications
Bachelor's degree in a related discipline and eight (8) years of experience in a related field. The right candidate could also have a different combination, such as a master's degree and six (6) years of experience, a Ph.D. and up to three (3) years of experience, or twelve (12) years of experience in a related field.
5+ years' experience in a management or leadership role.
Experience in customer service, maintenance coordination, technician dispatching, Diesel technology, or a similar capacity.
Preferred Qualifications
Prior experience within the automotive industry
Proven ability to deliver high levels of customer service and communication capabilities with key stakeholders
Excellent oral and written communication is mandatory
Strong Excel and data entry skills, the ability to learn new platforms, and proficient use of Word and PowerPoint
Leadership skills, including demonstrated ability to coach by providing feedback to help others strengthen specific knowledge/skill areas needed to accomplish assigned tasks or solve a problem, motivate and provide guidance to others to ensure performance by clear expectations and goals.
An understanding of the Light, Medium, and Heavy-Duty vehicles and power, trailer, and body parts business
Proven interpersonal and customer service skills with a track record of collaborating cross-functionally, building positive relationships, and becoming a trusted partner to relevant cross-functional partners
Strong communication skills and the ability to effectively interact and collaborate with all levels within the organization
Advanced organizational skills with exceptional follow-through and analytical skills, such as the ability to gather raw data and process that data into a meaningful form
Ability to work effectively in a fast-paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments
Ability to work independently and collaboratively within a team environment and with all levels in the organization
Excellent problem-solving and prioritization skills with strong attention to detail
Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems
Fuel an amazing career with Cox Automotive Mobility Fleet Services. Apply today!
USD 90,100.00 - 150,100.00 per year
Compensation:
Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
