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Customer Relationship Management Representative I Job in Canton, Ohio US

Customer Relationship Management Representative I

Metallus - Canton, OH

Posted: 8/21/2025 - Expires: 9/21/2025

Job ID: 292451684

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Job Description

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets.

This position is eligible for a hybrid work schedule.

This position is not eligible for relocation.

Purpose and Scope

This position exists to provide customer service and support to customers regarding their orders.

Responsibilities

* Order Management
* Process PO changes initiated by the customer with high-level of data integrity.
* Perform contract validation
* Manage sales activities and overall business relationships for a variety of complex customer accounts with heavy service requirement. (Support outside sales)
* Create and maintain in a positive relationship with our customers
* Customer and Contact Data management
* Customer contract, forecast and product line awareness
* New opportunity processing / process inquiries along with inquiry assessment
* Communicate re-promises, dispo, shortages and overages to customer
* Provide accurate sales forecasts
* Enter short term (this week & next) customer ship schedules into SAP
* Shipment availability & release
* Customer Service Interface - portal training, leads, call reports
* Initiate continuous improvement
* Participate in SOX audits as appropriate
* May be required to provide data to management and provide information for KPIs as needed.
* Communicate customer volume requirements timely and bring deviations to attention of DP
* Lead continuous improvement efforts
* Resource on IT projects that impact to our area
* Train the team on changes that impact our area
* Update training documents as appropriate

Technical Skills


* Problem solving skills that lead to continuous improvement of processes and procedures.
* Use of tools such as D365, CORE, ICE, Excel, PowerPoint, SharePoint, Cognos, Order Source, Microsoft Teams, etc.
* Strong communication skills.
* SAP experience preferred

Minimum Qualifications


* High School Diploma or GED

Preferred Qualifications


* High School Diploma or GED with 4 years of customer service experience or related
* Associate Degree in Business, Marketing, or related with 1 year of customer service experience or related

The company prohibits harassment or discrimination against any employee on the basis of any status protected by law, including, but not limited to, race, religion, color, national origin, ancestry, age, disability, genetic information, gender, sex or veteran status.

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUxMjgxLjEwNTA4QHRpbWtlbnN0ZWVsY29tcC5hcGxpdHJhay5jb20

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 5