Job Description
Job Description
*This is a hybrid position in our Cincinnati Office: Two Days Onsite, Three Days Remote
Are you ready to write your next chapter?
As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts and provide exceptional customer service in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.
What you'll own as a Senior Collections Advisor
Utilize yourcustomer Service skillsto effectively manage and resolve delinquent customer accounts through various means, including skip-tracing, written correspondence, inbound/outbound phone contact (standard/automated dialer), and making arrangements for payment.
Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances on a timely basis.
Resolve customer issues and complaints concerning billing/settlement.
Submit regular reports on the status of unpaid accounts and any repayment progress, ensuring the processing of payments and accurate documentation in the appropriate reports.
Support other accounting positions as the need arises.
Work independently and manage a workload that contains time-sensitive tasks, effectively prioritizing problems while contributing to overall team goal achievement.
Update customer files to ensure data integrity.
What you'll bring:
Demonstrated customer service skillswith a minimum of 2 years ofcall center experience, ensuring high-quality support and resolution for client inquiries.
High school diploma or GED required
Business-to-business (B2B) experience desired
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
It's a bonus if you have:
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
Intermediate computer navigation and operation skills
Ability to work independently and in a team environment
Previous experience in collections is preferred
About the team
To learn more about our winning teams, check out our world-class teams that own it every day.
What makes a Worldpayer
What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open and winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
The EEO is the Law poster is available here.
If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
