JOB TITLE: Dispatch Operations Specialist DEPARTMENT: Operations REPORTS TO: Assistant Dispatch Operations Manager FLSA STATUS: Non-exempt EFFECTIVE DATE: REVISION DATE: GENERAL DESCRIPTION The Dispatch Operations Specialist will focus on the real-time management of the paratransit fleet, ensuring maximum productivity and increased on-time performance. The Dispatch Operations Specialist is responsible for the efficient and organized execution of all Operations Room functions. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Optimize trips using Trapeze software to ensure timely and efficient paratransit runs. • Provide guidance and support to drivers on protocols and company standards. • Maintain dispatch focuses and alert boards. • Respond promptly to reported incidents, accidents, vehicle breakdowns, and driver call-offs or late arrivals • Follow documented Accident/Incident Policy and Procedures. • Follow and enforce the Substance Abuse Policy for Safety Sensitive Employees. • Accurately report reported vehicle issues using the Fleetsoft system and communicate effectively with the maintenance technicians about the transport of vehicles to and from the maintenance shop. • Ensure that vehicle bags are properly stocked and that the needed equipment is fully functioning. • Perform other duties as assigned. QUALIFICATION REQUIREMENTS The requirements listed below represent the knowledge, skills, and abilities necessary to perform the essential functions of the job. Reasonable accommodation may be made to allow individuals with disabilities to perform the essential functions of thejob. Education and/or Experience:High School diploma or GED required. One to three years related experience and/or training in specialized transportation, dispatch of transportation services, or customer service is preferred. An equivalent combination of education and experience may be acceptable. • Physical Requirements: While performing the duties of this job, the employee is required to sit, crouch, talk, hear and speak to others in person, via two-way radio, and by telephone. The employee is required to walk, and use hands to write, handle, or feel. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, near vision, color vision, peripheral vision, and ability to adjust focus. Work Environment | 