Job Description
Description
*Role not eligible for sponsorship*
RESPONSIBILITIES
Provide exceptional service to customers, prospective customers, and bank associates by ensuring prompt, professional interactions that fully align with Park Promises and Serving More standards.
Foster and strength retail banking customer relationships and resolve basic to moderately complex customer issues/concerns.
Coordinate sales efforts, retail, and business relationship management activities ensuring effective analysis and communication across all lines of business such as the Banking Center Network, Mortgage Lending, Commercial/Cash Management, Wealth Management)
Act as the customer's personal banker, utilizing the bank's Contact Management philosophy and strategy to strengthen relationships, offer products and services that align with customer needs, and provide exceptional customer services.
Execute retail banking initiatives and strategies through consultative relationship management.
Cross sell products and services and perform related clerical functions, such as account and customer maintenance
Originate, retain, and maintenance customer accounts, including but not limited to Retail Deposit Accounts, Digital Products and Services, Small Business Deposit Accounts.
Address a variety of customer inquiries and complete transactions promptly, accurately, and within designated authority; requests, may be in person, by phone, virtual, and/or digital/website (including processing teller transactions, as needed).
Act as advocate of digital product adoption for customers and internal support for branch associates
Assist Branch Management with daily Branch Operations duties such as generating reports and gathering data, as needed
Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Travel within the Park National footprint is expected.
Other duties as assigned
COMPETENCIES
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic computer skills
Ability to influence others
Ability to build collaborative relationships
Ability to work as part of a team
Organization skills/Detail oriented
Able to multitask or juggle priorities
Problem/Situation Analysis
Technical Expertise
Creativity
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
- High School Diploma or GED required
- 2-4 years experience in banking, sales, relationship management, or a related field required
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
SCHEDULE
Operating hours are Monday through Friday 9:00am - 5:00pm. This office does assist with Saturday coverage on the Teller Line at the Mansfield Marion Avenue branch. The expected number of Saturday shifts per month is 1-2. This position is hourly and full-time. A minimum of 37.5 hours is required per week in order to maintain eligibility for full-time status. Generally, this position will require 37.5 - 40 hours per week.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
