Toledo Museum of Art

Job Description

Job Title:  Control Room Operator

Department:  Protective Services
Reports To:  Director of Protective Services
FLSA Status:  Non-Exempt
Employment Status:  Full-Time

Schedule: 2nd shift, Friday - Tuesday from 4:00pm-12:00am

Compensation: $15.91-$18.44/hour

Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.  And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.

At the Toledo Museum of Art, we are dedicated to fulfilling our mission and our commitment to cultivating an organizational culture where every individual feels valued, inspired, respected, and empowered. We believe fostering such a culture requires everyone to work daily at positively enhancing the experience of our team members. We hope all interested in employment here will strive to elevate our mission and our culture!

SUMMARY

Working under the direction of the Director of Protective Services and as an integral member of the Protective Services team, this position works to ensure the safety and security of the Museum collection, staff and visitors. The role includes workplace safety, fire safety systems, video management systems, access controls and the prevention of situations that could jeopardize the safety and operation of the Museum. Additionally, the Control Room Operator is responsible for monitoring and dispatching security personnel to stations and various situations throughout the campus.

KEY ACCOUNTABILITIES

The Control Room Operator performs the following essential duties.  Other duties may be assigned as needs arise.

Ensure the protection of visitors and staff, the Collection, and all Museum physical property by:

• Monitoring visual observations of all campus spaces, ensuring the integrity of all points of entrance and exit.
• Monitoring access control system and respond to abnormalities accordingly.
• Monitoring and responding to all life safety alarms, i.e., fire systems, etc.
• Functioning as a dispatcher for all radio and telephone traffic as required.
• Maintaining appropriate logs and files.
• Creating and filing security reports.
• Remaining current on all policies and procedures.
• Conducting numerous walking patrols of the building as assigned, between 3-5 miles on average per shift.

RELATIONSHIPS

• Reports as a member of the Protective Services team, to the Supervisors of Protective Services and the Director of Protective Services.
• Works closely across all Museum departments and the general public.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Minimum 1 year of experience in security, safety or a closely related field.
• Experience with security video management systems and use of specialized databases, and programs used to manage physical security.

SPECIALIZED KNOWLEDGE, COMPETENCIES AND ABILITIES

• Excellent verbal and written skills.
• Obtains and maintains Heartsaver Certification (CPR and AED). Certification must be obtained within six months of hire date.
• Observe and comply with company, OSHA regulations regarding safety and security.
• Customer Focused- excellent interpersonal skills with the ability to handle sensitive situations with diplomacy and promote positive relations with visitors and staff. 
• Decision Making – identify issues, problems and opportunities; gathers and interprets information; chooses appropriate action or involves other in the decision-making process when needed.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

Position requires ability to move quickly through buildings and across campus in response to protective services concerns; must be able to continuously use radio to send and receive transmissions.  Requires vision adequate to make accurate visual assessment of potential security problems; occasionally lifts and moves up to 25 lbs; use of computer and related software applications; Use of patrol vehicles, carts, bicycles; Ability to stay alert and focused for long durations; able to walk and stand for long periods; Able to work day, night, holidays, during inclement weather; Ability to work extended hours.

BENEFITS

• 20 Days of Paid Time Off Annually
• 6 Paid Holidays Annually
• 2 Paid Floating Holidays Annually
• 3 Paid Volunteer Days Annually
• Birthday Paid Day Off
• Medical, Dental, & Vision Insurance
• 403b Retirement Savings Plan
• Short-Term Disability, Long-Term Disability, Term Life and AD&D Insurance Plans
• Paid Parental Leave
• Pet Insurance
• Employee Assistance Plan
• Museum Family Membership
• Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!

The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at jobs@toledomuseum.org or (567)-666-0387.