Job Description
Job Purpose:
Coordinate resources (vehicles, drivers, schedules) to meet the demands of multiple passenger contracts and on-demand transportation orders.
Duties include:
Answering calls, emails and texts to collect information and communicate with moblie units.
Addressing problems and suggest solutions
Act as the liasion between drivers and customers.
Provide customer service
Assess ongoing situations and prioritize calls.
Plan and coordinate the daily schedule in the most efficient manner, using the available resources within the allotted deadline.
Communicate and document changes
Build relationships with drivers and customers to foster cooperation
Monitor local road closures or detours and communicate to drivers efficiency.
Qualifications:
High School or GED (minimal)
Must be able to work flexible schedule including some evenings, weekends or holidays
Stong knowledge of the roadways in the central Ohio area.
Ability to work in a team environment in high pressure situations
Strong written and oral communication skills
Ability to follow to procedure and regulations and multitask.
Ability to rapid input (typing skills)
Strong knowledge of Excel
Benefits:
Employer subsidized health, dental, vision and life insurance.
IRA Savings plan with 3% match
50% discounted travel
Paid holidays, vacation and sick days.
