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Guest Services Manager Job in Maineville, Ohio US
Monster
 
 
 
 

Job Summary

Company
Great Lakes Services, LLC
Location
Maineville, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Salary
$60,000.00 - $60,000.01 /year
Job Reference Code
85114671

Guest Services Manager

About the Job

2501 Great Wolf Dr, Mason OH 45040, United States

Pay: $60000 - $60000

At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.

Join our Pack:

*Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels

*Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives

*Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training

*Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund

*Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

*Medical, Dental, and Vision insurance

*Health savings account

*Telehealth resources

*Life insurance

*401K with employer match

*Paid vacation time off

*Paid parental leave

Essential Duties & Responsibilities

Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX)
Assists in analyzing operational and reporting systems and translates the insight into actionable plans for the organization and each property
Audits systems & reviews reports understanding gaps in performance execution of brand and service standards
Assists with guest services functions as needed
Assists in training staff and developing for potential career advancement
Responsible for personnel related matters including: performance management, disciplinary action, investigations, training, etc.
Identifies opportunities and implements programs to improve guest services processes, drive efficiency, and maximize the guest experience

Basic Qualifications & Skills

High School Diploma or equivalent education/experience
1+ year previous Front Desk/Guest Service management experience
Must be flexible regarding schedule, based on business demands
Previous experience demonstrating strong customer service
Successful completions of a criminal background check and drug screen

Desired Qualifications & Skills

Bachelor's Degree in Hospitality, Hotel Management or related field
Ability to multi-task and prioritize a variety of tasks with minimal direction
Proven teamwork skills
Enthusiastic and energetic
Excellent communication skills

Physical Requirements

Ability to lift up to 20 pounds
Able to sit and/or stand for long periods of time

Estimated Salary Range:

$60000 - $60000 annual base salary

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Application Instructions

We are hiring immediately, with relocation packages available. Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website). Complete an application and a recruiter will reach out on next step.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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