IT Help Desk Supervisor
OhioMeansJobs | Lake County is accepting Resumes for the following position:

Position: IT Help Desk Supervisor
Job Type: Full-Time (On-Site)
Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Starting Pay: $30.00 Per Hour
Position Id: 3143

Key Responsibilities

• Team Management: Supervise, coach, and evaluate IT Specialists.

• Service Delivery: Oversee daily help desk operations, monitor tickets, and ensure prompt resolution of technical issues.

• Escalation Management: Serve as the first point of escalation, resolving complex issues between agency and State.

• Develop and implement help desk policies, procedures, and best practices.

• Handle direct technical support when needed, including hardware and software assistance.

• Provide expertise in technology infrastructure design, maintenance, and upkeep.

Qualifications

• Bachelor’s degree in Information Technology or equivalent proven experience in the IT field.

• Minimum of three years in a leadership role within IT.

• Fundamental knowledge of computer networking.

• Strong knowledge of Microsoft products (M365 including SharePoint, Word, Excel, Access, Teams, Power Automate).

• Excellent communication, troubleshooting, and problem-solving skills.

Excellent Benefits Include

• 13 paid holidays per year

• Participation in the Ohio Public Employee Retirement System (Pension System)

• Medical, Dental, and Prescription Coverage

• Paid Vacation, Sick Leave, and Personal Leave

• Generous Tuition Reimbursement Program (up to $5,000 per year)

Any Questions
📧 Lake_OMJ_Inquiry@jfs.ohio.gov
📞 440-350-4000, Option 3