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Patient Rep II Job in Cincinnati, Ohio US

Patient Rep II

Cincinnati Children's Hospital Medical Center - Cincinnati, OH

Posted: 10/15/2025 - Expires: 11/14/2025

Job ID: 292756479

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Job Description

*To be considered for this position, candidates must live within driving distance to our main hospital campus in Cincinnati*

Hours: M-F 7am-5:30pm. Remote work will only be allowed after at least 12 weeks of on-site training is completed and pending supervisor(s) approval.

JOB RESPONSIBILITIES

* Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

* Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

* Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).

* Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

* HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

MINIMUM JOB QUALIFICATIONS

* High school diploma or equivalent.

* 2+ years of work experience in a related job discipline.

PREFERRED QUALIFICATIONS

* Experience with Epic (scheduling)

* High attention to detail and strong organizational skills

* Ability to handle multiple tasks/requests simultaneously and prioritize based on urgency.

Primary Location
Remote

Schedule
Full time

Shift
Day (United States of America)

Department
CBDI Support

Employee Status
Regular

FTE
1

Weekly Hours
40

*Expected Starting Pay Range
*Annualized pay may vary based on FTE status$18.16 - $22.25

Market Leading Benefits Including*:

* Medical coverage starting day one of employment. View employee benefits here.

* Competitive retirement plans

* Tuition reimbursement for continuing education

* Expansive employee discount programs through our many community partners

* Shift Differential, Weekend Differential, and Weekend Option Pay Programs for qualified positions

* Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group

* Physical and mental health wellness programs

* Relocation assistance available for qualified positions

*Benefits may vary based on FTE Status and Position Type

About Us

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincin

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjYyNDg5LjEwNTA4QGNpbmNpbm5hdGljaGlsZHJlbnNjb21wLmFwbGl0cmFrLmNvbQ

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4