Job Description
Customer Service Account Specialist - Commercial Print (Miamisburg, OH)
Job description
Purpose:
Are you interested in being part of an innovative team that supports Billerud's mission to lead the way when it comes to challenging conventional packaging and business? Our decisions are guided by the promise of creating a better tomorrow. Building a future where lighter, stronger, more durable and sustainable packaging is the natural choice not only requires experience and expertise, but also takes dedication, teamwork and perseverance. This is a journey that we are making together with our talented staff and our customers.
Summary Description:
The Account Specialist I position is a full time, customer solutions specialist with the responsibility to provide excellent service to Billerud customers by providing proactive solutions to any current issues or needs. The role provides service and support to all assigned customers through the coordination of internal functions and resources such as outside sales representatives, planning, logistics, warehousing, and the like. The Account Specialist will maintain assigned accounts while developing strong customer relationships. The Specialist will support and promote current and future business by understanding the customer's business, customer allocations, and demand forecasts. The account specialist will also carry out various assigned projects, completing them in a timely manner.
Qualifications
Key Accountabilities:
With guidance from more experienced Associates, manages all customer service activities, volumes and business development of assigned accounts
Maintains awareness of market trends, competitive intelligence and business strategies effecting Billerud and the customer
With help and guidance from more experienced Associates, services all aspects of assigned accounts within business/product group including customer inquiries, orders, tracing and tracking of current orders, and follow up on all Billerud orders
Proactively communicates with customers regarding issues effecting order status, delivery, and the like
Accurately inputs order information in order management system
Proactively obtains, and understands pricing data and other order information from internal systems and dashboards and relays to customer
Accurately maintains customer contact information as well as order data
Acts as liaison between customer and multiple departments in order to successfully service accounts, including pricing, logistics, planning, and sales
Monitors customer satisfaction and reports to Supervisor and/or Manager regarding any customer complaints, dissatisfaction, or other issues effecting ability to service the customer
Works with Supervisor and/or Manager to resolve complex customer issues
Personal qualities
Required Experience and Education:
Experience:
1-3 years of experience in Customer Service, Planning, or Logistics
Education:
Bachelor's degree in business or related field
Travel: May require travel to mill or customer locations
Minimum Required Skills:
Working knowledge of business systems in use (SAP, Salesforce.com, Optivision)
Working knowledge of planning and logistics functions, inventory management, accounting, demand forecasting, and customer account strategies
Working knowledge of product lines within business group
Some customer service experience
Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System
Strong verbal and communication skills. (presentations and 1:1)
Application information
Billerud NA is an Equal Employment Opportunity employer. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sexual orientation, gender identity, national origin,
protected veteran status or status as an individual with a disability.
Why us?
Be part of a dynamic team within Billerud
An opportunity to contribute to a more sustainable future
Development and career opportunities
Tuition reimbursement and certificate courses offered through partner schools.
Performance-based bonus
You can choose among three medical plans designed to help you and your family stay healthy (with virtual care options!).
Generous 401K match including discretionary annual contribution
HSA Contribution match with additional contribution for annual preventive exam
Dental & Vision coverage
Company paid Disability Coverage
Wellness rewards program
Prescription Benefits
Employee Assistance Program
Opportunity to hybrid working according to company standard
Our recruitment process may include interviews, recruitment test, reference
checks, and alcohol & drug testing.
Click here to apply for the job!
Do you want to help create a sustainable future through your work?
At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important toolsto help fight climate change. That's why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.
Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we've grown to what we are today: a world leading company in high-performing paper and packaging materials - passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.
We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 6,000 employees in 19 countries. Our annual turnover is approximately SEK 43.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.
Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.
Verso Corporation is an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.
