S-854-12

Job Title: HEAP Intake / Outreach Specialist - OMJST

Worksite Location: 1366 Market Ave. N, Canton, OH 44714

Number of Openings: 2

How to Apply:

APPLY DIRECT to Stark County Community Action Agency using the following information:

Email resume to: hr@sccaa.org

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Description: The Stark County Community Action Agency in Canton, OH, has multiple full-time HEAP Intake / Outreach Specialist openings.

Duties and Responsibilities:

• Responsible for on-site face-to-face assessments obtaining housing, demographic and income information
• Responsible for local travel within Stark County to provide face-to-face assessments obtaining housing, demographic and income information
• Responds to heating and utility emergency situations
• Contacts utility companies on behalf of customers
• HEAP service assessments (determining eligibility and real-time program assistance) are completed by utilizing the Ohio Development Services Agency (ODSA), Office of Community Assistance, Energy Assistance Web Portal and Salesforce database
• Responsible for having all forms signed by customer and scan/upload documents to the ODSA Energy Assistance Web Portal and OCEAN database once assessment is completed
• Responsible for completing PIPP+ assessments and thoroughly explain PIPP+ program to customers utilizing the Utility/PUCO criteria and ODSA Energy Assistance guidelines
• Provide appropriate referrals for additional services within the agency and/or services not available through SCCAA
• Assist with outreach/publicity and promote HEAP services to Stark County organizations, coalitions, etc.
• Be able to deal with diverse population. Must be respectful and able to successfully leverage and embrace the diversity of SCCAA and HEAP customers
• Actively participate in staff meetings, trainings as well as other scheduled department meetings as required
• Must be aware of and actively support SCCAA’s mission
• Other duties as requested by supervisor

Skills and Specifications:

• Must have knowledge and experience with Salesforce database (preferred)
• Excellent verbal and written communication skills required
• Must have high level of interpersonal skills. Position requires demonstrated professionalism, tact and diplomacy
• Understanding of diverse cultures
• Excellent organizational skills with the ability to prioritize workload and meet deadlines
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets and presentations (MS Word, Excel and PowerPoint)
• Maintain appropriate confidentiality at all times when interacting with HEAP customers, referral sources and all other contacts
• Exhibit excellent customer relation skills with all contacts including coworkers, customers and referral sources
• Knowledge of basic math functions
• A current, valid driver’s license is required

Education:

• High school diploma or GED and/or an associate degree in Social Work or related field from an accredited college or university; or a technical school certification and/or 5 years of equivalent work experience in social services
• Minimum of two (2) years of work experience in providing data entry and/or customer service in a social services agency or non-profit agency, exhibiting a passion for working with low-income customers
• Must be organized and detailed oriented
• Fluency in Spanish a plus

Physical Requirements:

• Sits, stands, lifts and moves intermittently during work hours
• Ability to work in a fast-paced and often high-stress environment as well as the ability to adapt quickly to workload changes
• Ability to deal with inside and outside customers and vendors in a diplomatic and courteous manner while assuring adherence to SCCAA policies and procedures

Working Conditions:

• Various noises associated with an office setting
• Exposure to toner and other chemicals used in copiers, fax machines and other office equipment
• Exposure to cleaning chemicals such as dish detergent, window cleaner

Details: Full time. First Shift (8:00 a.m. to 4:30 p.m.). 40 hours/week. Monday through Saturday. $15.00/hour.

Qualifications: High school diploma or GED and/or an associate degree in Social Work or related field from an accredited college or university; or a technical school certification and/or 5 years of equivalent work experience in social services. Minimum of two (2) years of work experience in providing data entry and/or customer service in a social services agency or non-profit agency. Must be able to lift up to 20 lbs.

Driver’s License Requirement(s): Must have a valid driver’s license.

Available Benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, Retirement Plan Other Than 401(k).

Pre-Employment Testing: Criminal Background Check, Drug Testing.

OMJ Staff Contact: RC2