Date Opened: May 20, 2025 Date Closed: Until Filled
Position: Case Manager Agency: Child Support Enforcement Agency
Summary:
The primary purpose of the Child Support Case Manager position is to manage child support cases in accordance with federal, state and local laws and procedures. In addition, the employee processes appropriate documentation for child support cases and testifies in court if necessary.
Minimum Qualifications:
- High school graduate or GED, and 1 year experience in a related field
Additional Qualifications (Agency/Dept. Qualifications):
- Excellent customer service skills, organizational skills, analytical skills, communication skills, attention to detail, experience with computer systems and proficient with computers, typing and word processing experience and the ability to multi-task. Social services, child support and domestic relations / family law experience are a plus.
Hours: 7:30 AM to 4:30 PM / 35 hour work week Salary: $21.27 per union contract
Duties:
- Manages child support cases in accordance with federal, state and local laws and procedures (e.g. reviews child support cases; recommends changes to track child support cases to ensure compliance; conducts investigations to locate absent parents; establishes paternity; and enforces child support orders).
- Maintains case tracking enforcement system to comply with agency, state and federal mandates on time frames; provides narratives of case activities; responds to lump sum notifications; assists in the Financial Institution Data Match (FIDM) review per caseload.; investigates order status (e.g. termination, continuation, modification) and complies with all relevant State and Federal timeframes for case specific activities; investigates activities of participants regarding location, employment information, seek work order, default activity, emancipation, impounds, etc utilizing SETS and CRIS-E; determines appropriate enforcement technique (license suspension, liens, etc.) to bring cases into compliance; processes reviews and adjustments in accordance with State and Federal mandated time frames; completes investigation activities as necessary for verification of information required on guideline application of cases.
- Processes appropriate documentation for child support cases; generates letters, forms, and notices from a variety of systems, gathers additional information as needed and revises case information; gathers, records, and reports case activities as necessary to develop required reports.
- Testifies in court if necessary; attends court hearings and offers testimony as needed and provides documentation of case record and arrearage owed; prepares and refers cases requiring legal action to Legal Division and County Prosecutors Office and monitors status of cases; communicates with appropriate parties regarding case status.
- Keeps abreast of changes in child support program; laws, policies and procedures.
- May be required to be a notary and perform buccal swab testing for DNA purposes on clients and children.
Application Procedures: Employees within the department wishing to apply for the posted vacancy shall submit a letter of interest. A letter of interest shall include a resume and a cover letter indicating qualifications in detail. All other applicants must submit a completed application, resume and cover letter. Please submit to the Human Resources Department, 20 South Second Street, 3rd. Floor, Newark, Ohio 43055 between 8:00 a.m. and 4:30 p.m. daily. Applications can be obtained in person in the Human Resources Department or printed from the website at www.lickingcounty.gov. Applications can also be e-mailed to job@lickingcounty.gov or faxed to 740-670-5138. Licking County is an Equal Opportunity Employer.
