Position Title: Front Desk Associate

Job Description:
We are seeking a friendly, professional, and reliable Front Desk Associate to be the first point of contact for guests at our hotel. This position plays a key role in delivering excellent guest service by handling check-ins and check-outs, responding to guest inquiries, and ensuring a smooth and welcoming experience throughout each guest’s stay.

Key Responsibilities:

• Greet and welcome guests upon arrival with a warm, professional attitude
• Check guests in and out efficiently using the hotel’s property management system
• Answer phone calls, take reservations, and respond to emails or guest inquiries
• Provide accurate information about hotel services, amenities, and local attractions
• Handle payment transactions, issue room keys, and maintain guest records
• Resolve guest concerns or complaints promptly and professionally
• Coordinate with housekeeping and maintenance staff to ensure room readiness
• Maintain a clean and organized front desk and lobby area
• Follow all hotel safety and security procedures

Qualifications:

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Proficiency in basic computer and office systems; knowledge of hotel software is a plus
• Excellent communication and interpersonal skills
• Ability to multitask and remain calm in busy or stressful situations
• Flexible availability, including nights, weekends, and holidays as needed

To Apply:

Please send resume to: cimv29108@gmail.com