S-754-13

Job Title: Field Service Manager - OMJST

Worksite Location: 800 Nave Road SE, Massillon, OH 44646

Number of Openings: 1

How to Apply:

APPLY DIRECT to Magnetech Industrial Services Inc. using the following information:

Appy in person:

Retha Portis

Magnetech Industrial Services Inc.

800 Nave Road SE

Massillon, OH 44646

OR

Apply online at: https://joinus.ies-co.com/magnetech/jobs

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Description: Magnetech Industrial Services Inc. in Massillon, OH, is hiring a full-time Field Service Manager.

Position Summary:

The Field Service Manager is responsible for managing, coordinating, prioritizing and growing all aspects of field service operations. This includes large project supervision, installation, start-up, service pricing and ensuring customer satisfaction. The role also entails overseeing the overall profit and loss of the operating unit, recruiting and developing personnel. The successful execution of these responsibilities requires timely completion of tasks within or under budget while maintaining customer satisfaction.

Responsibilities:

• Manage all field and in-house (Service Engineers and Technicians) assignments based on contract size and timing.
• Implement business strategy set by the General Manager to drive growth in the operating unit.
• Maintain and educate the field workforce through performance reviews, discipline and training (on-site training, seminars, etc.).
• Ensure employees follow all necessary safety procedures and use proper safety equipment.
• Maintain a comprehensive field service work file with scope of work details to inform service personnel.
• Identify areas of improvement and make recommendations for operational efficiency.
• Communicate with personnel to analyze work scope, current procedures and areas for continuous improvement.
• Oversee and process all field personnel timesheets, travel and other expenses.
• Provide technical support to customers and field personnel as needed.
• Mentor field personnel in general activities, specialized skill sets and project specifications.
• Manage and coordinate Field Service Department activities.
• Prepare quotations and special project proposals, ensuring timely completion.
• Process completed projects through billing in a timely manner while providing monthly revenue and margin forecasts.
• Recruit, develop and retain qualified personnel for all shop priorities.
• Ensure a succession plan is in place for departmental needs.
• Travel to customer locations to strengthen relationships and expand into new market segments.
• Perform periodic safety audits on field projects to ensure adherence to company safety policies.
• Monitor and address material and process nonconformance to prevent recurring issues.
• Investigate accidents or near-misses to assess and improve safety practices.
• Maintain professionalism when interacting with customers, employees, vendors and service providers.
• Lead by example, advocating for and adhering to all quality, safety and environmental procedures.
• Provide support for special projects assigned by the General Manager, which may evolve into primary responsibilities.

Measures of Success:

• Efficient field service operations with minimal rework and warranty costs, optimal manpower utilization and controlled expenses.
• Positive progression toward company vision.
• Continual revenue growth and expansion of field service opportunities.
• Punctual arrival of service crews.
• On-time completion of projects and service reports within or under budget.
• Projects meet or exceed customer expectations.

Qualifications:

• High school diploma required.
• In-depth knowledge of motor repair and field service experience.
• Experience in field service, motor repair, and project management.
• Proficiency in Microsoft Excel and Word.
• Strong customer interface skills.
• Hardworking, detail-oriented and able to direct personnel positively.
• Effective oral and written communication skills.
• Strong managerial and team skills to lead multi-disciplinary teams.

Note: This job description is not a contract between the company and any individual. The company reserves the right to modify job requirements as needed with or without notice.

Details: Full time. First Shift (8:00 a.m. to 5:00 p.m.). 40 hours/week. Monday through Friday. Travel required (25% travel). $80,000 to $90,000/year (based on experience – helpful if candidate has previous experience in the industry). Annual bonus.

Qualifications: High school diploma / GED. Must have 5-7 years of experience. Must be able to lift up to 50 lbs.

Driver’s License Requirement(s): Must have valid driver's license.

Available Benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, Sick Leave, Employee Assistance Program, 401(k), 401(k) w/ Match, Retirement Plan Other than 401(k).

Pre-Employment Testing: Criminal Background Check, Driving Record Check, Drug Testing.

OMJ Staff Contact: RC2