This non-clinical position assists students who are experiencing crisis or distress that impacts their social, personal, and/or academic stability. Triages reports and works with the Dean of Students and other staff to connect high-risk students to appropriate care/support. Assists with the management of individuals identified as “penguins of concern” including those who threaten or attempt to cause harm to themselves, and/or experience a significant disruption to their academics due to psychiatric, behavioral, mental-health, or physical issues (including sexual assault and intimate partner violence), and/or behave in a manner that may be worrisome to others and disruptive to the YSU community. Provides training in and experience with culturally relevant topics.

Essential Functions and Responsibilities: Serves as a case manager for high-risk students, specifically those from marginalized populations, and those dealing with extenuating circumstances. Triages initial “penguin of concern” reports and other referrals. Creates and maintains cases through the database system.

Provides one-on-one case management services for students in need, including those with complex medical, mental health, substance use, or personal concerns.

Coordinates non-clinical care for students needing ongoing support, campus, and community referral, and/or assistance with coordination of care following hospitalization and/or other unique circumstances.

Supports students in processes related to medical withdrawals, hospitalizations, return-to-campus planning, or post-surgery.

Serves as a liaison between students and departments such as Student Counseling Services, Athletics, Advising, Accessibility Services, Faculty and Staff.

Monitors caseload progress, follow ups regularly, and maintains timely and accurate case documentation/notes in accordance with university policy and applicable privacy laws (FERPA, HIPAA).

Provides crisis response and triage support in collaboration with other student support offices.

Serves as a member of the YSU CARE (Concern-Assessment-Referral- Education) Team as assigned.

Provides training in and experience with culturally relevant topics.

Collaborates with other campus offices and resources. Maintains a network of current resources available on campus and in the community; refers as appropriate.

Assesses student needs, develops individualized action plans, and connects students to appropriate campus and community resources.

Maintains strong referral network and stays informed of community resources for substance use treatment, mental health services, financial support, and emergency assistance.

Maintains ongoing case statistics to assist with Co-Curricular Assessment Reporting, Divisional Annual Report, and other analytic/data requests.

Organizes and implements appropriate and timely programming to address current issues/concerns on campus as assigned.

Assists with marketing, promotion, and fundraising of the office as assigned. Assists with programming, outreach, and training initiatives related to student well-being, substance use prevention, and resource awareness.

Contributes to the development of best practices for case management.

Represents the office of the dean of students at the campus, local, regional, and national level.

Participates in departmental training and meetings including orientations, penguin preview days.

Assists with Penguin Pantry and Career Closet as requested. 

Other Functions and Responsibilities: Assists with training new hires.

Performs other duties as assigned and/or required that are within the level of responsibility for this classification at the discretion of the supervisor.

Equipment Operated: Computer and all other standard office equipment.

Work Schedule: Typically, Monday through Friday 8-5. Some weekends/evenings. 

Supervision Exercised: May exercise supervision over student employees.

Reports to: Assistant Dean of Students, Advocacy, Support, & Wellbeing

Required Certifications, Training, and/or Licensures: None

Knowledge, Skills, and Abilities: 

Knowledge of: relevant state and federal laws including FERPA, HIPAA, ADA, and Title IX; social justice issues and concerns; issues common to college students, specifically difficult and sensitive circumstances.

Skill in: organization and communication, case management, food/housing insecurity, high risk students, counseling.

Ability to: provide case management services to students whose disruption to academic progress is caused by a broader range of circumstances; work effectively with diverse student populations and across functional teams.

(*) Developed after employment. 

Minimum Qualifications: At least a master’s degree; two or more years of experience in higher education or a closely related setting; and experience working in an environment with exposure to crisis response or case management of, or another related field.

Preferred Qualifications: Current, working knowledge of Maxient (or similar) and Banner software. Demonstrated experience in crisis response, case management, or another related field. Demonstrated understanding of confidentiality practices, crisis intervention, and resource coordination. Strong interpersonal, communication, and organizational skills. Ability to work effectively with varies student populations and across functional teams. Clinical case management experience in higher education, healthcare, social services or drug/alcohol counseling. Experience working with individuals dealing with substance use or in recovery. Certification or credentialing as a Drug & Alcohol Counselor (CADC, LADC, or similar). Experience working with individuals with food/housing insecurity. Experience with trauma-informed care and motivational interviewing. Familiarity with Maxient, Banner or other case management systems.