Job Description
Description
Primary liaison between hotel sales department and banquets department for assigned groups. Once a contract is signed with group sales, this position coordinates every detail of the event with the meeting planner, including guest rooms, meeting space setup, menu selection, and audio-visual requirements.
Communicate effectively with sales, front office/reservations, and banquets to ensure each department understands their role in the successful execution of group business.
Prepare and distribute detailed group resumes, banquet event orders (BEOs), and other communication materials to all operating departments.
Conduct pre-convention and post-convention meetings with clients and internal departments to review logistics, address last-minute details, and ensure a smooth event experience.
Manage on-site execution of assigned events, providing professional support to meeting planners and ensuring all commitments are met or exceeded.
Monitor group billing and ensure all charges are accurate; assist accounting with final review and client follow-up as needed.
Maintain complete and accurate files for each group, including correspondence, contracts, BEOs, and post-event reports.
Anticipate client needs and proactively recommend creative solutions, upsells, and enhancements to maximize guest satisfaction and hotel revenue.
Work closely with culinary and banquet teams to ensure menu selections are properly planned, priced, and executed to meet client expectations and operational standards.
Respond promptly to inquiries and requests from internal and external clients.
Ensure compliance with brand standards, hotel policies, and departmental procedures.
Assist the Director of Catering & Convention Services with departmental reports, forecasting, and special projects as assigned.
Participate in site inspections and client visits to showcase hotel facilities and services.
Maintain a working knowledge of hotel facilities, services, and local area offerings to provide accurate and helpful information to clients.
Support a culture of teamwork, professionalism, and guest service excellence within the department and throughout the hotel.
Other tasks as assigned.
The annual starting salary for this position is between $52,000 - $62,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is eligible for bonus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
