Job Description
Job Description
Problem Resolution Specimen Technician - Cincinnati, OH, Monday to Friday, 9:00 AM to 5:30 PM, with rotational weekends
Pay range: $20.00+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
*Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
*Best-in-class well-being programs
*Annual, no-cost health assessment program Blueprint for Wellness
*healthyMINDS mental health program
*Vacation and Health/Flex Time
*6 Holidays plus 1 "MyDay" off
*FinFit financial coaching and services
*401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
*Employee stock purchase plan
*Life and disability insurance, plus buy-up option
*Flexible Spending Accounts
*Annual incentive plans
*Matching gifts program
*Education assistance through MyQuest for Education
*Career advancement opportunities
*and so much more!
This positionactively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen TechIII jobduties, ProblemResolutionTechs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.
Responsibilities:
Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/orservicefailures
May be responsible for calling clients to obtain resolution ofproblems
Demonstrates competency of job duties and SOP'srelated to Specimen Processing problemresolution
Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g.specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's,reflex tests and custompanels
Supports and/or provides priority handling of samples with limited stability and problems impacting client and patientcare
Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements andstability
Responsible for correctly entering TIQs/TNPs
Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeledspecimens
Identifies and escalates trending problems to department management as appropriate.
Working knowledge of MS Office
Perform all other job duties asassigned
Qualifications:
Required WorkExperience:
Internal candidateswill need a minimum of one year in Specimen TechIII/relatedrole.
Preferred Work Experience:
Minimum of 3 years Lab experience preferably in a production environment
Laboratory experience with strong Specimen Processing background preferred.
Medical background preferred which includes medicalterminology applicable to a clinical laboratory.
Physical and Mental Requirements:
Must meet productivity and quality standards of thedepartment
Must be able to handle multiple tasks and work in afast-pacedenvironment
Works in a biohazard environment, practicing good safetyhabits
Able to sit or stand for longperiods
Knowledge:
N/A
Skills:
Must have strong written and verbal communicationskills
Communicates effectively with all levels of internal and externalstaff
Ability to professionally handle stressful situations, sensitive and confidential informationwith integrity, and demonstrate a potential for strong independent problem-solvingskills
Adheres to Quest Diagnostics core values, safety, and compliance policies andprocedures
Fosters a team-oriented work environment.
Knowledge of medical and laboratory terminologypreferred
Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adheredto
PC skills including the ability to run reports & use to manage workflow; real-timethru-put
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Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
or any other legally protected status.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets
