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Internal Sales Rep Job in Batavia, Ohio US

Internal Sales Rep

Wisconsin Label Corporation - Batavia, OH

Posted: 11/7/2025 - Expires: 2/5/2026

Job ID: 292858785

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Job Description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

To serve as the central operational and commercial liaison between the customer and internal teams, ensuring seamless end-to-end order execution, exceptional customer experience, and strong account development. The role blends customer service, sales support, project coordination, and account management to maintain customer satisfaction and drive business outcomes.

Why work at MCC:


Compensation: $65,000 - $70,000 annual
Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities:
Customer Account & Relationship Management


Build and maintain strong, trust-based relationships with customers through open and proactive communication.
Act as the key internal contact for customer accounts, ensuring alignment with commercial terms, expectations, and execution timelines.
Conduct regular customer plan meetings, feedback sessions, and satisfaction surveys.
Coordinate customer visits, participate in trade fairs, and guide customers during press approvals and facility tours.
Handle customer escalations, complaints, and queries professionally and promptly.

Order & Project Coordination


Process and monitor customer orders in ERP systems ensuring accuracy, pricing alignment, and timely execution.
Collaborate with planning, logistics, prepress, and QA to ensure timely delivery and quality standards.
Coordinate artwork and trial productions, secure approvals, and ensure documentation is complete.
Prepare and manage proformas, quotations, invoices, and purchase orders.
Administer and archive all project-related information.

Commercial & Financial Follow-Up


Revise and prepare pricing documentation in coordination with calculation teams.
Evaluate margins and order profitability monthly with sales management.
Support sales during customer visits, trade show interactions, and promotional events.
Follow up on lost orders, delayed payments, and outstanding quotations.
Maintain and update customer contact details and sales data in CRM/ERP.

Complaint Handling & Continuous Improvement


Receive and document external complaints per ISO and/or FDA-compliant procedures.
Liaise with QA to execute resolution tasks.
Track and resolve NCRs; propose corrective actions to reduce recurring issues.
Engage in continuous improvement initiatives for systems, workflows, and customer experience.

Performance Indicators (KPIs):


OTIF (Delivery in Full On Time)
Customer satisfaction scores and feedback
Non-Conformance Reports (NCRs) and resolution time
Accuracy of CRM/ERP data and documentation
Contribution to margin retention and revenue protection

Qualifications:


2+ years' experience in internal sales, customer service, or order management (preferably in a manufacturing or label/packaging industry)
Strong organizational and project coordination skills
Proficiency with ERP (e.g., SAP, Axapta), CRM, and Microsoft Office
Excellent verbal and written communication skills
Ability to manage multiple priorities under pressure

Desirable:


Experience with ISO/FDA/quality-regulated environments
Technical understanding of artwork and prepress coordination
Ability to assess and discuss color proofs and design adjustments
Additional language skills for international communication
Multi-lingual, Spanish / French / Portuguese

Attributes & Behaviors:


Customer-focused with a proactive and problem-solving mindset
Team-oriented and collaborative across departments
Curious, adaptable, and committed to continuous learning
High attention to detail and commercial awareness
Strong cultural intelligence for working with global stakeholders

#FOUIND

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world's most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care. Learn more at www.mcclabel.com

If you need assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85422391
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5