Job Title: Account Manager – Customer & Vendor Support
Type: Full-Time
About the Role:
We are seeking a motivated and detail-oriented Account Manager to provide top-notch support to our customers and vendor partners. This role is perfect for someone with strong problem-solving skills, excellent communication, and a passion for delivering exceptional service.
Key Responsibilities:
Manage inbound customer and vendor inquiries, resolving issues quickly and efficiently.
Generate and track quotes, ensuring cost-effective solutions for clients.
Oversee work requests and vendor performance to maintain quality standards.
Monitor service areas and identify potential improvements in vendor selection.
Ensure follow-ups and reporting are completed accurately and on schedule.
Assist with on-call responsibilities and participate in team meetings and conference calls.
Seek opportunities to offer additional services to clients, supporting revenue growth.
Maintain a professional and positive image with clients and team members.
Participate in special projects as assigned by management.
Qualifications:
Minimum 2 years of customer service or account management experience.
Strong communication skills, both written and verbal.
Proficient with computers and web-based reporting systems.
Exceptional problem-solving and organizational abilities.
Ability to work independently and as part of a collaborative team.
High level of professionalism and attention to detail.
Why Join Us:
This is an opportunity to grow your career in a dynamic, fast-paced environment where your contributions make a real impact. You’ll work with a supportive team and gain experience managing relationships with both customers and vendors.
How to Apply:
If you’re ready to take the next step in your career and thrive in a client-facing role, submit your resume today!
