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Desktop Support Analyst Job in Akron, Ohio US

Desktop Support Analyst

CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON - Akron, OH

Posted: 11/18/2025 - Expires: 2/16/2026

Job ID: 292896994

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Job Description

Full Time

40 Hours/Week

Monday - Friday, Variable Day Shift

On-Call Rotation for Weekends/Holidays

Onsite

Summary:

The Desktop Support Analyst position is responsible for installing and maintaining personal computer hardware and software, as well as all other peripheral equipment related to Desktop Support.

Responsibilities:

Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed.
Configure, deploy, maintain, troubleshoot and support approved Software
Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function.
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's
Support and enforce information service department (ISD) policies.
Travel to regional locations to perform tasks related to core duties
Provide outstanding customer service to all levels of the origination
Support Office 365 and related applications
Support re-active and pro-active refresh of computing devices on an annual basis
Interface with approved Akron Children's vendors as required
Any other duties as assigned.

Other information:
Technical Expertise

Ability to work under minimal supervision.
High level of computer troubleshooting abilities.
High attention to detail.
Ability to work with all levels of customers.
Willingness to travel to remote locations.

Education and Experience

Education: High school diploma or equivalent
Experience: minimum of four (4) years of experience.
Supervisor Experience: none required
Possesses a valid Statedriver's license and ability to obtain and maintain insurability as determined by the ACH insurance carrier's requirements.
An annual physical is required to be completed with the Akron Children's Hospital Employee Health Department.

Full Time

FTE: 1.000000

Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
EEO is the law, please click/copy paste the link below to learn more:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85516855
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5