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Director of Government & Customer Relations Job in Cleveland, Ohio US

Director of Government & Customer Relations

Northeast Ohio Regional Sewer District - Cleveland, OH

Posted: 11/18/2025 - Expires: 2/16/2026

Job ID: 292897224

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Job Description

Description
JOB SUMMARY

Responsible for the local and regional government affairs and customer relations functions at the Sewer District. Manages and directs the Sewer District's efforts of developing and cultivating relationships with government municipalities at all local levels including cities, counties, civic organizations and other community and business stakeholders. Directs government affairs activities as they relate to the Sewer District's mission and strategic plan. Manages the Customer Relations department and emphasizes the importance of overall customer satisfaction. Performs other duties of a similar nature as may be required.

ESSENTIAL FUNCTIONS

- Develops and oversees the execution of strategic goals for the government affairs and customer relations functions based on the objectives of the Sewer District.

- Builds and maintains local and regional relationships including elected officials, government administrations, community and business stakeholders to foster two-way communications.

- Represents the Sewer District at events with local and regional government agencies, community stakeholders, local and national organizations.

- Advises all departments regarding the Sewer District's interest in local government affairs. Facilitates internal communications between relevant departments to maintain coordinated Sewer District-wide government affairs activities.

- Oversees the department's workforce development programs and student initiatives, including all associated contracts. Leads and coaches program managers as needed.

- Oversees customer relations communication channels for effective, seamless and targeted approach to customer contact at all levels. Monitors customer relations results and metrics.

- Leads, directs, supervises and coaches the department managers and staff to achieve performance goals. Assigns and reviews work. Provides staff access to training and resources to perform at the highest level. Creates development plans for managers and staff and monitors effectiveness of talent.

- Manages the coordination of Suburban Council of Governments (SCOG) meetings and processes.

- Prepares and oversees department's operating budget and control expenditures.

- Performs other duties of a similar nature as may be required.

MINIMUM JOB REQUIREMENTS

EDUCATION

Candidate must possess a bachelor's degree preferably in Political Science, Public Policy, Public Relations, Communications, Public Administration or a closely related field.

EXPERIENCE

- Candidate must possess ten (10) years of experience in government affairs and/or community or public relations.

- Experience must include five (5) years of supervising, managing, and/or leading people, projects, and/or processes.

OTHER REQUIREMENTS

LICENSURE AND CERTIFICATIONS

Candidate must possess a valid driver's license with a driving record in accordance with the Sewer District's acceptable guidelines.

KNOWLEDGE, SKILLS, AND ABILITIES

- Candidate must have the ability to fully learn the work and strategic direction of the Sewer District and communicate it to a variety of audiences.

- Candidate must possess effective written and verbal communication, organizational skills and decision-making abilities.

- Candidate must possess strong team leadership and people management skills.

- Candidate must possess the ability to effectively plan, coordinate, establish and maintain effective working relationships and prioritize workloads based on available resources.

- Candidate must possess negotiation and conflict resolution skills to address issues and opportunities for improvement.

PHYSICAL AND MENTAL REQUIREMENTS

During the course of performing the essential functions of this position, the employee must be able to analyze, communicate, comprehend, coordinate, make decisions, possess general intelligence, interact, interpret, negotiate, possess numerical intelligence, organize, problem solve, have resilience and perform tasks. Physical work will need to be performed, such as balancing, bending, climbing, crouching, driving, feeling, kneeling/squatting, reaching, sitting, standing, talking, typing and walking. Repetitive movements will need to be performed such as simple grasping, power grasping and fine manipulation with both hands. Ability to lift from floor to waist and waist to shoulder up to 40 lbs. on an occasional basis may be necessary. Position will require visual demands of accommodation, color vision, depth perception, far acuity and near acuity. Ability to withstand faint to moderate noise exposure for fifteen minutes or longer on a frequent basis is required.

Pay Range: USD, Commensurate with Experience

$147,521 - $191,777

Our Equal Employment Opportunity Statement

Our Accessibility Statement

Our Employee Benefits & Wellness Programs
We offer a comprehensive employee benefits package including Health Insurance Coverage, Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans), Flexible Spending Accounts, Employee Assistance Program, Free Parking at our facilities, Corporate Discounts, and more! We also have an active Health & Wellness Program that promotes a life/work balance.

NEORSD supports the use of hybrid work as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepares the agency to operate during emergencies. This position may be authorized for hybrid work. hybrid eligibility will be discussed during the interview process.

DISCLAIMER: The information outlined in this job description indicates the general nature and type of work performed by employees within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities or competencies required of employees within this classification.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

The District is an Equal Employment Opportunity employer and is therefore committed to providing equal employment opportunities for all persons regardless of characteristic of a protected class. The District defines protected class to include race, color, ancestry, national origin, language, religion, citizenship status, sex, pregnancy (including childbirth, lactation, and related health conditions), age (40 and older), marital status, sexual preference or orientation, gender identity/expression, military/veteran status, disability, genetic information (including testing and characteristics), membership in a collective bargaining unit, status with regard to public assistance, political affiliation, the basis of association with an individual that falls into a protected class, and/or any other status protected under applicable law or regulation. https://www.neorsd.org/our-equal-employment-opportunity-statement /

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
85520062
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 4