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Bilingual Behavioral Health Crisis Clinician Job in Columbus, Ohio US

Bilingual Behavioral Health Crisis Clinician

Beacon Hill Staffing Group, LLC - Columbus, OH

Posted: 11/19/2025 - Expires: 12/19/2025

Job ID: 292901241

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Job Description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Position Overview
This role serves as a primary point of contact for individuals seeking behavioral or mental health support. The clinician handles incoming calls, completes brief assessments, evaluates urgency, and directs callers to appropriate services or community resources. The position may also involve authorizing certain crisis-related services when needed.

This is a remote position that includes a structured virtual training period, followed by transition to a regular schedule. Necessary equipment and technology are provided.

Key Responsibilities

Screening, Assessment & Referral

* Conduct initial phone assessments to understand caller needs and determine appropriate next steps.
* Manage calls involving urgent or high-risk situations, including mental health crises, risk of harm, substance-related concerns, or medical instability.
* Use clinical judgment to make quick decisions with limited information.
* Provide referrals to appropriate levels of care and ensure callers are connected to services that match their needs.
* Take steps to maintain caller safety, which may include coordinating with emergency response teams when necessary.
* File mandatory reports when safety or welfare concerns require it.
* Identify individuals who may need additional support and direct them to the appropriate internal teams.
* Review available caller history to determine the most suitable referral options.
* Schedule assessments with partner providers based on caller preferences and needs.
* Complete accurate documentation for all calls and interactions using internal electronic systems.
* Navigate multiple software programs and phone systems at once while managing caller needs.
* Conduct follow-up outreach to ensure individuals attended scheduled services.
* Route calls to other departments when questions fall outside of clinical scope.
* Maintain productivity and organization during high-volume or low-staffing periods.
* Monitor written or electronic referrals to ensure timely processing.
Support & Collaboration

* Communicate with emergency responders and community partners as needed during crisis situations.
* Utilize interpreter services when language support is required.
* Review calls completed by external or overflow vendors and provide feedback when needed.
* Help callers navigate barriers to care and identify available community resources.
* Offer guidance and support to non-clinical call center staff.
* Participate in training of new team members and assist with ongoing education for current staff.
Quality, Compliance & Reporting

* Adapt to frequent updates in procedures and workflows in a digital, paperless environment.
* Report quality or safety concerns to leadership.
* Identify and communicate unusual patterns in call activity or service needs.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for r

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjA1NzY4LjEwNTA4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 3