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Thermal Parts Specialist Job in Columbus, Ohio US

Thermal Parts Specialist

Vertiv Corporation - Columbus, OH

Posted: 11/20/2025 - Expires: 12/20/2025

Job ID: 292905587

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Job Description

Job Description

POSITION SUMMARY

The Thermal Parts Specialist plays a critical role in supporting national parts sales by handling incoming part inquiries via the national support line, managing multiple requests simultaneously, and ensuring timely and accurate responses to customers. Success in this role requires strong organizational skills, the ability to prioritize tasks effectively, and a commitment to delivering excellent customer service.

RESPONSIBILITIES


* Provide customer support by handling incoming phone calls and inquiries from national customers, assisting in the identification and selection of appropriate replacement parts and assemblies.
* Collaborate with customers to recommend upgrades or change-out solutions, identifying opportunities for product enhancements and providing expert guidance.
* Complete additional tasks assigned to contribute to overall team success and operational efficiency.
MINIMUM QUALIFICATIONS


* High School diploma or equivalent
* 2+ years of working experience
* Excellent communication skills, both written and verbal
* Proficiency in Microsoft Office
* Strong attention to detail
* Excellent customer service skills
PREFERREDQUALIFICATION

* Associate's degree
* Previous experience dealing with parts
* HVAC experience
PHYSICAL & ENVIRONMENTAL DEMANDS


* Office/ warehouse environment
TIME TRAVEL REQUIRED


* 0-5%
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES


* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS


* Own It
* Act With Urgency
* Foster a Customer-First Mindset
* Think Big and Execute
* Lead by Example
* Drive Continuous Improvement
* Learn and Seek Out Development
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are lega

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjgxMzU1LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 3

Workplace Documentation: 3