At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

This is a full-time salaried position. 

• Oversees and schedules aftermarket customer service team. Provides leadership and day to day management of customer service Representatives and distribution of workload. Creates and meets sales budgets and performance objectives for the department. Participates in hiring, terminations, performance reviews, coaching, and salary planning
• Ensures customer satisfaction in spare parts and product support. Ensures customer follow-up on all open issues or promises. Surveys and follows up with customers to ensure highest levels of customer satisfaction
• Maintains monthly Inbound/Backlog for Department
• Maintains a record of all red flag issues and communicates and coordinates activities with production, customers, vendors or suppliers until the issue is resolved
• Oversees issuance of credit memos’ and RMA’s (Return Material Authorization) while working with the customer service team to minimize customer returns
• Provides back up for daily correspondence with customers involving phone support for parts questions, pricing and availability information
• Works directly with Operations Manager/ departments to determine proper spare parts inventory levels while minimizing slow moving/obsolete/excess inventory
• Provides regular analysis and reporting of the parts business using information from the CS SF dashboard
• Provides timely input for Monthly Report to include: bowlers, departmental report, inbound/backlog, and on time performance. Prepares other analysis and reports as required
• Creates training aids for customers and fellow employees
• Creates documentation to share information with fellow employees
• Supervises customer service / parts sales team members. Assigns, monitors and reviews work for accuracy, quality and progress
• Coaches, counsels and trains team members to improve skill, productivity, safety, quality and processes
• Responsible for creating and meeting sales budgets, departmental budget, and performance objectives for the department
• Responsible for maintaining profit margins and minimize costs
• Manages to established budget and assists in correcting variances

Job Requirements

• Minimum (5) years industry experience
• Experience leading or supervising others and coordinating projects
• Associates degree required, Bachelor’s Degree in Business preferred
• Knowledge of food processing equipment/products, services and industry standards
• Knowledge of lean manufacturing processes. Knowledge of inventory management and stock level adjustment
• Effective communications skills with ability to follow-up and interact with customers
• Proficient in ERP (Enterprise Requirements Planning) systems (preferably Infor Syteline) for order entry, RMA’s, financial reporting and information retrieval
• Proficient in the use of Microsoft Office Suite, Excel, Word
• Ability to multitask and handle multiple priorities
• Motivated self-starter with good organizational skills
• Strong mechanical aptitude in order to troubleshoot application-related issues and problems

Work Environment and Physical Demands

• Spends majority of time in an office environment. While performing the duties of this job is regularly required to sit, stand, and walk. Uses hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities include close vision, distance vision, color vision, and ability to adjust focus.

Travel Requirements

• 25% Travel as needed (trade shows, customer sites, other business sites, etc.)

Company Benefits

• Medical, Dental, and Vision insurance
• Health Savings Account and Flexible Spending Account
• Life insurance options for you and your dependents
• Short Term/ Long Term Disability
• Employee Assistance Program
• 401(k) plan with company match
• Paid Time Off
• Company Paid Holidays
• Floating Holidays

Equal Opportunity Employment

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities.

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