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Technical Support Specialist Job in Richfield, Ohio US

Technical Support Specialist

Snapon - Richfield, OH

Posted: 11/24/2025 - Expires: 12/24/2025

Job ID: 292922021

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Job Description

Overview

Snap-on Business Solutions (Ohio)

Group under RS&I Division of Snap-on Incorporated

Title: Technical Support Specialist (non-exempt position)

Location: Richfield, OH

Work Schedule: Monday thru Thursday = 10a-7p, Onsite

and Friday = 11a-8p Offsite

This position requires a technically trained and self-motivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics, emails and chats.

Responsibilities

1. *Performs and directs high-level on-line and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.2. *Interfaces with Technical Support leadership as required.3. *Solicits information from other departments relative to Customer Support/Satisfaction. 4. *Responsible for the sale of consumable items and non-contract technical services.5. *Prepares documentation to support diagnostic needs.6. *Analyzes new and existing product trends affecting Customer Support/Satisfaction.7. *Provides technical input and solutions relative to field service, training, sales and customer requirements.8. *Participates in procedural planning as required.
9. Generates reports as required.

10. Performs other miscellaneous duties as assigned.

Qualifications

* Minimum two-year degree or equivalent course experience in computer science/equipment or electronics.
* Two to three years experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
* Proven oral/written communication and interpersonal skills.
* Previous technical sales experience.
* Knowledge of LAN/Ethernet required.
* Proficient keyboarding skills.
* Strong background in Internet Browsers, hardware, software, terminal emulation, and SCSI devices.
* Strong background in Windows base operating systems
* Capable of troubleshooting to resolution most problems with products supported.
* Must be self-motivated to keep current with technology.
* Ability to work overtime as required, travel occasionally, rotate shifts, and work holidays/Saturdays as required.

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcwMzkwLjEwNTA4QHNuYXBvbmNvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5