Job Description
Job Details
Job Location
Elyria, OH
Description
Essential Responsibilities:
Receive all Customer and DC returned products, damaged goods, over goods and refused shipments
Process International returns
Process the first step in Oracle for Repairs
Responsible to sign for all delivery receipt tickets from UPS, FedEx and other LTL or Truck Load carriers
Segregate all return goods into proper buckets and route materials for further processing and disposition
Proficiency in Oracle to conduct product receipt acceptance including Collection Plan data as appropriate
Conduct product inspections and Quality evaluations as needed.
Evaluate returned equipment and parts; approve or deny credit
Provide product feedback to Quality, Engineering, Marketing, and Production
Maximize all potential parts for reclamation activities, Route parts to appropriate area for further processing.
Maximize product repackaging opportunities to return items to inventory for resale
Maintains an organized and clean working environment
Troubleshoot to component level and Quality inspect all equipment to ensure conformance to engineering design and ISO standards
Provide detailed evaluations for FDA and Legal departments
Assist Returns Coordinator with warranty product returns to suppliers for credit or refurbished parts
Complete all required training applicable to assigned position
Exhibit positivity, flexibility, creativity, and a willingness to take on new responsibilities as requested or required.
Qualifications
High school graduate or equivalent
Advanced Education and or Degree a plus
Previous Returns/Reverse Logistics experience a plus
Strong verbal and written communication skills
Team oriented
Proficiency in the use of software programs and mainframe experience (Oracle, Lotus Notes, Word and Excel, Access, Project)
Proficiency in the use of power and hand tools, and use of all electronic test equipment
Must have thorough understanding of quality systems and their relationship to job performance including ISO overview, 5S's, Corrective/Preventative Actions and Work instructions, Canadian Medical Devices Regulations (CMDR), Food Drug and Cosmetic Act, LEAN and or Six Sigma principles
Must have physical ability and manual dexterity necessary to perform the duties
Must be able to interpret blueprints and instructions
Must be able to obtain a tow motor's license
Ability to work with minimal supervision
Ability to maintain composure and professionalism in all situations.
An Equal Opportunity/Affirmative Action Employer –M/F/Disabled/Vet
