Job Title: Customer Service Representative (HVAC)
Company: Accurate Mechanical
Locations: Multiple locations throughout Ohio
About Accurate Mechanical
Accurate Mechanical is a trusted HVAC service provider with multiple locations across Ohio, delivering high-quality heating, cooling, and pool-system services to residential and commercial customers. We pride ourselves on exceptional customer care, technical excellence, and reliable service.
Position Overview
We are seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to join our growing team. The CSR will be the first point of contact for customers across our Ohio locations, assisting with HVAC service inquiries, scheduling, and customer support. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
Respond to incoming calls, emails, and online inquiries regarding HVAC and pool service needs.
Schedule service appointments, maintenance visits, and equipment installations across multiple Ohio locations.
Provide accurate information regarding products, services, and pricing.
Assist customers in troubleshooting basic HVAC -system issues before dispatching technicians.
Maintain customer accounts by updating contact information, service history, notes, and follow-ups.
Coordinate with dispatchers, service technicians, and managers to ensure efficient job assignment and customer satisfaction.
Manage billing questions, service agreements, and warranty inquiries.
Resolve customer concerns professionally, escalating issues to management when needed.
Support office operations with filing, data entry, and other administrative tasks.
Ensure customers receive a positive, seamless experience from first contact to completed service.
Qualifications
Required:
High school diploma or equivalent.
Prior customer service experience (HVAC or trades industry preferred).
Strong communication and interpersonal skills.
Ability to multitask in a high-volume environment.
Proficiency with scheduling software, CRM systems, and basic computer applications.
Problem-solving mindset with a customer-first attitude.
Preferred:
Experience in HVAC, plumbing, or similar technical service industry.
Knowledge of common HVAC terminology and equipment.
Familiarity with dispatching or field-service coordination.
What We Offer
Competitive hourly pay and performance incentives.
Health, dental, and vision insurance options.
Paid time off and holidays.
Opportunities for training and career advancement.
Supportive team environment across multiple Ohio locations.
How to Apply
Interested candidates may submit their resume and a brief cover letter detailing relevant experience and availability. Accurate Mechanical is an equal-opportunity employer and encourages applicants from all backgrounds to apply.
